Allstate Ganas Hanks Agency

07/02/2025

Our office location will be closed on Friday!

05/22/2025

Add “reviewing my homeowners insurance” to your hurricane prep this year. As much as we hate to see another hurricane season coming, it’s right around the corner.

Now is time to prepare for the upcoming hurricane season, which begins June 1! Make sure you have a kit built!
Items needed:
✔️ Non-perishable food & water (3-day supply per person)
✔️ Flashlights & extra batteries
✔️ First aid supplies
✔️ Medications & important documents
✔️ Pet supplies & comfort items
✔️ Phone chargers & power banks

For a more comprehensive list of items for your disaster supply kit, visit https://www.ready.gov/hurricanes

01/21/2025

**UPDATE!! Our office will be closed January 23 as well due to hazardous travel conditions!!!**
For the safety of our staff and customers, please see below for changes to office hours due to the incoming winter storm. Please stay safe, and make preparations to protect your people, home and pets!

10/04/2024

Our office is still without power, power crews have been working diligently in our area and we are hoping to be back in the office in full capacity early next week. Until power is restored, staff will remain in the office 11A-1P to offer advice and help however we can. For now, calling our office line will direct you to Allstate’s customer information center where they can assist you in making payments and changes to your policy and any inquiries. We encourage you to continue utilizing the Allstate bus in the Home Depot parking lot in Valdosta or calling 800-54-STORM for hurricane related claims or inquiries. Thank you for your patience, and we are ready to help as soon as we are able 💙

10/02/2024

10/02/2024

Until power is restored, we will have staff at the office 11A-1P to answer questions and offer any advice we can give without being able to view policies. Our Agency Manager touched base with the Allstate Catastrophe Team in the Home Depot parking lot today, and they are ready and willing to help with a full staff. We highly encourage you to visit them for hurricane claims. Please also remember the following resources:
✏️800-54-STORM for questions related directly to Hurricane Helene and to file hurricane claims.
✏️800-ALLSTATE for policy questions, to make payments, and anything else unrelated to the hurricane.
💙Lastly, we encourage you to be patient and kind. Everyone is doing the best they can in the wake of an unprecedented catastrophe in our area.

10/01/2024

We are working on some hours of availability for staff to be in the office. We do not have power or internet, and probably won’t until at least next week. We will be available to answer questions and support you however we can, and are working on a solution for taking payments if you are unable to pay online or by calling 1-800-ALLSTATE. We will update here as office hours are established and when we get utilities restored.

09/30/2024

While we cannot open our office yet, we are so glad Allstate is backing us up with the mobile unit located at Home Depot on Norman Drive. This is a great resource to file your claim in person and ask claims related questions.
Don’t forget, you can call 800-54-STORM to file Hurricane Helena related claims.

09/28/2024

09/27/2024

Some general insurance advice regarding catastrophes like our community is currently suffering:
✅ Do not hire someone to remove trees, tarp roofs, etc. without making them show proof of insurance and licensing and finding out how much they are charging you. Awful people take advantage of many during storms like this. Use a local company if at all possible.
✅ Know your deductibles and coverages. For our customers, call 1-800-ALLSTATE for policy information at this time.
✅ Insurance companies insure for perils. For example, if a tree damages your roof they repair damage from that tree. If that tree punches a hole in your roof, and it continues to leak for a month without you taking any action to prevent further damage and there is now mold an insurance company may not also pay for mold mitigation.
✅ Take photos. So many photos. Having too many is better than not being able to prove how damage occurred. Photos of trees blocking access to your property, trees or debris on structures and cars, photos of any food you dispose of, photos of any personal property damaged.
✅ To file an Allstate claim resulting from Hurricane Helene, please call 800-54-STORM at this time.
🚨For our customers, the area our office is in has suffered severe damage. We are unable to assess at this time. Please trust that we want to be available to advise you as badly as you would like for us to be there but it’s impossible right now. We will be back in operation as soon as we are able and it is safe to do so. Please use Allstate.com and the phone numbers listed above for the time being.

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