08/28/2019
The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone.
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning:
You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.
You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
Department Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week. Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.
Ascend offers a GREAT Total Rewards Package Including:
Competitive compensation
Culture that prides itself on promoting from within
Bonus potential
100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D
Impressive 401(k) match program
Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage
Vacation and sick time that accrues based on length of service
Tuition assistance
Ten paid holidays each year
