08/27/2026
The Witherington Insurance Group is hiring a Commercial Lines CSR:
- Company Description: The Witherington Insurance Group is a locally focused insurance agency serving businesses with a range of commercial insurance solutions. The organization is committed to delivering responsive, personalized service and building long-term relationships with clients. Team members work collaboratively to help business customers understand coverage options and protect their operations. The agency values professionalism, integrity, and clear communication in every client interaction.
- Role Description: The Commercial Lines CSR is a full-time, on-site role based in Troy, AL, responsible for supporting commercial insurance clients and agency producers. Day-to-day tasks include responding to client inquiries, processing policy changes, issuing certificates of insurance, and assisting with renewals and new business. The role involves reviewing policy documents for accuracy, coordinating with carriers to resolve billing or coverage questions, and maintaining up-to-date client records in the agency management system. The CSR will also help ensure a positive client experience by proactively following up on requests, explaining coverage details in clear terms, and collaborating with team members to meet service standards.
- Qualifications
1. Ability to deliver strong Customer Service and maintain high Customer Satisfaction.
2. Experience in Customer Support focused on resolving client inquiries and issues promptly.
3. Skills in managing overall Customer Experience, ensuring responsive and professional interactions.
4. Background working with or as Customer Service Representatives in a business or insurance setting.
5. Knowledge of commercial insurance lines or willingness to learn; prior agency or carrier experience is a plus.
6. Strong verbal and written communication skills with attention to detail and accuracy in documentation.
7. Proficiency with office software and the ability to learn agency management systems quickly.
8. Organizational skills to handle multiple tasks, prioritize effectively, and meet deadlines.
9. High school diploma or equivalent required; additional education, insurance coursework.
10. Property and Casualty License is required.
Please Contact Us:
[email protected]
334-566-1477
