09/28/2026
We are delighted to welcome Suzi Fransen to Seneschal Family Office as our new Client Experience Coordinator!
Suzi brings more than a decade of experience in client service, operations, leadership, and process improvement. Most recently, she spent eight years with DaVita Kidney Care, where her work included leading teams, developing and improving processes, mentoring colleagues, facilitating training, and finding thoughtful ways to create better experiences for the people around her.
What stood out to us about Suzi was not only the experience she brings, but also the way she approaches her work. She cares deeply about people, pays attention to the details, and believes that exceptional experiences are often found in the little moments that make people feel seen, valued, and genuinely cared for. Those qualities make her a wonderful fit for Seneschal and for the families we serve.
Suzi is joining us as Heidi prepares for her retirement later this year, and we feel especially fortunate that the timing allows them to work side by side over the next few months. Heidi has shaped our client experience in countless ways over the years, and the opportunity for her to share her knowledge, relationships, and perspective with Suzi will help make for a very thoughtful transition.
Please join us in giving Suzi a warm welcome to Seneschal. We are so happy to have her on our team and excited for our clients to get to know her!