09/16/2026
๐๐๐ ๐๐๐๐๐๐: We still do not have a time of restoration. We want to emphasize that this outage was caused by an equipment failure at a third-party data center. It was not a cyberattack or ransomware event, and your information was not compromised.
๐๐๐ ๐๐๐๐๐๐: Debit cards may temporarily decline as our card vendor is finally able to connect with our processor!
While we understand the declines are frustrating, this is actually a positive sign. It means our processor has our specific system up and is actively working to restore our service.
Weโre getting closer! Thank you for your continued patience and understanding.
๐๐/๐๐ ๐:๐๐๐๐ ๐๐๐๐๐๐: We received another update from our processor this morning. This outage has affected approximately 150 credit unions, and their teams have been working continuously to restore each credit unionโs system.
The most difficult part of the recovery process is now essentially complete.
Their teams are now working through the remaining credit unions. SECU has not received a confirmed timeframe, but progress continues to be made.
We will continue to keep you updated as we learn more. Thank you for your continued patience!
๐๐๐ ๐๐๐๐๐๐: Our processor remains down; reminder that debit cards do work for up to $1000 per day for purchases and $200 ATM Withdrawals.
๐๐/๐๐ ๐๐๐ ๐๐๐๐๐๐: Our processor remains down, and at this time, we do not anticipate services being restored this morning. Once again, we sincerely apologize for the disruption. We share your frustration and are navigating this right alongside you.
๐๐๐ ๐๐๐๐๐๐: As we approach the end of the business day, we still do not have a confirmed restoration time, but our processor will continue working through the evening. We will provide another update first thing tomorrow morning with the latest information.
๐:๐๐๐๐ ๐๐๐๐๐๐: Debit card daily limits have been increased to $1,000 per day for purchases and $200 per day for ATM withdrawals.
๐๐๐๐ ๐๐๐๐๐๐: Our processor continues to actively work on restoring services, with some credit unions already back online. There is still no confirmed restoration time for SECU, but work will continue throughout the day and into the evening.
*๐๐ซ๐ข๐ ๐ข๐ง๐๐ฅ ๐๐จ๐ฌ๐ญ ๐๐๐ฅ๐จ๐ฐ*
As many of you have noticed, the credit unionโs main processing system is currently down. First and foremost, we sincerely apologize for the significant inconvenience this is causing. We know the situation is distressing and affects your everyday life.
Please know that we have been in constant contact with our processing provider, and their team has been working overnight to restore service. While we are hopeful that service will be restored sometime today, we do not have a confirmed restoration time and do not want to make a promise we cannot guarantee.
Your debit card can still be used during the outage. However, while our main system remains unavailable, debit card transactions are temporarily limited to $200 per day for purchases and $100 per day for ATM withdrawals. We are actively working with SHAZAM to increase these limits to provide you with better access to your funds.
Because the issue is with our external processing provider, there are limitations to what we can directly control or restore from our end. Our focus is on the areas where we can support our members, including working to increase debit card limits and assisting members in our office with the services we are still able to provide.
We know this situation is frustrating, and we greatly appreciate your patience and understanding. We will continue working closely with our processor and will provide an update as soon as we have additional information to share.
