Professional Credit Service

10/12/2021

Do you love to help people but are looking for options outside of hospitality and retail?

Are you looking for a career with growth opportunities (both in pay and advancement)?

Would you like a flexible work schedule with remote, hybrid, and onsite working options?

A career at Professional is for you!

PROFESSIONAL is one of the Pacific Northwest’s largest financial services companies. Our focus is on assisting healthcare and government organizations with their receivables. We do this by having compassionate conversations with consumers and patients about their finances and helping them make the best decisions for their financial health. At Professional, we give you all the cutting-edge technology and training you need to be successful so you can focus on helping consumers become successful themselves. We offer competitive wages and careers with advancement opportunities at a company that is supportive to the needs of the modern employee which is why we also offer a variety of work schedules as well as remote, hybrid or onsite options— so you can do your best work, when and where you do it best!

NOW HIRING for:
- Call Center Credit Representatives
- Patient Financial Representatives
- Legal Recovery Specialist

See what it's like to work at PROFESSIONAL by visiting our website and learning more about these positions at: http://professionalcredit.com/index.php/careers

Don't wait - get that career started by responding with your resume.

PROFESSIONAL employment perks:
•Onsite, hybrid, and fully remote options
o Remote employees must live within 1 hour and 15 minutes from the Springfield, OR facility, as onsite training and occasional onsite meetings will be required. Drive time and mileage will be paid for those onsite days.
• Flexible schedule within designated times and balanced with client needs, after initial training
• Growth potential, both personally and professionally.
• A stable organization offering an exciting yet challenging employment opportunity
• Great benefits (health, dental & vision Insurance) & traditional 401k/Roth Plan
• Paid Time-Off and paid Holidays
• Full and Part-time hours (minimum of 20 hours/week) available
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Casual work environment with an onsite gym
• We are conveniently located on the EMX line and provide a free bus pass.
• A COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules
• Compensation begins at $17.00-$20.50 per hour, depending on education and Spanish speaking skills, plus benefits.

Apply today and join a great team!

09/18/2021

Day 2 of United Way Days of Caring. Employees had a great time putting together various KITS and seeing how projects help the children learn important skills. Thank you to all of our volunteers!
Kids In Transition to School

09/16/2021

United Way Days of Caring 2021.
Professional is excited to be back at the Springfield Youth Farm today.
United Way of Lane County

09/15/2021

WorkSource Lane Job Fair today, September 15th from 10-2 pm Springfield, Oregon,. Come check out our career opportunities and apply in person!

09/09/2021

PROFESSIONAL is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers and government agencies nationwide. At Professional we do things a little differently, which is what sets us apart from our competitors. We seek to humanize account management by providing consumers with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.

Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a job where you can make a meaningful impact on the lives of others?

Then a Call Center Credit Representative position with our Professional Credit service line might be for you!

We have an opportunity to join our dynamic team of Call Center Credit Representatives for the right person with a passion for helping people. Using cutting edge omni-channel communication technology you’ll provide caring customer service to consumers at every touch point via text, live chat, email, and phone calls. We care about how our team interacts with consumers, so you’ll learn of to make every conversation as positive and productive as possible— we’ll provide all of the necessary training for you to be successful!

Ready to learn more?

The position is full-time, 40 hours per week. Start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm onsite in a COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules.

A day in the life of a PROFESSIONAL Call Center Representative:
• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email, and text.
• Take inbound and outbound calls with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software.
• Utilize negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements, resolve customer concerns, and help consumers get out of debt.
• Computer skills, navigate multiple screens, and type 25 words per minute.
• Exercise good decision-making and problem-solving skills.

See what it's like to work at Professional Credit by visiting our website at: http://professionalcredit.com/index.php/careers

Get that career started by responding with your resume.
EOE/DFW

Want to know more about joining our team? We offer the opportunity for professional growth and fulfilling work in helping people manage their financial obligations. Professional offers competitive wages, medical, dental, vision, free gym membership and much more! Hear from… Read More Careers

08/18/2021

Looking for an amazing CLIENT SUCCESS REPRESENTATIVE to join our team at PROFESSIONAL!

PROFESSIONAL, the Northwest’s leading Collection and Recovery Agency and Early-Out Vendor, has been helping businesses and institutions with their receivables and collections efforts since 1933. Our focus on excellent client services in each market we serve is allowing us to continue to grow.

This full-time position is located onsite in our beautiful office in Springfield, OR. Ideal candidate must possess strong communication skills, both written and verbal, and phone proficiency (inbound/outbound calls). The ability to multi-task in a fast-paced environment attention to detail, and high level of accuracy with data entry. Act as point of contact for communications between clients, consumers and Professional Client Tools resources. Assist consumers resolve accounts appropriately, via phone and live chat, and in a timely manner. The ideal candidate will possess the aforementioned abilities and have a passion for customer service and helping others.

For more detailed information about the position and benefits and what it's like to work at PROFESSIONAL, visit our website and check out our video: http://www.professionalcredit.com/index.php/careers

Apply today to get your career started!

Want to know more about joining our team? We offer the opportunity for professional growth and fulfilling work in helping people manage their financial obligations. Professional offers competitive wages, medical, dental, vision, free gym membership and much more! Hear from… Read More Careers

08/06/2021

Ensource is a high energy patient centric call center and we are passionate about providing excellent customer service. At Ensource, we are an outsourcing company who works with clients as an extension to their business office, to manage their self-pay accounts receivable.

We are seeking energetic customer service minded professionals to join our growing team as a Patient Financial Representative. We are passionate about providing excellent customer service with empathy while resolving patient questions and collecting patient self-pay balances.

COVID-19 Considerations/Work Environment
The position is full-time, Monday – Friday, with a start time between 6 am or 7 am. During the initial training, hours are from 8am – 5pm and onsite in a COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules.

What You Will Be Doing
• Handle Inbound and outbound calls, data entry and updating account information
• Help patients by answering basic medical billing and insurance questions
• Follow up on outstanding insurance claims by utilizing various insurance website
• Problem resolution
• Strong analytical skills and ability to multi-task and manage a high volume of calls
• Excellent communication skills with a professional speaking voice

To be successful in this role, the Patient Financial Representative will
• Have a desire to learn. We are willing to train the right candidate.
• Have the desire to make a difference and help others
• Excellent attendance and punctuality so you can assist us in fulfilling our mission

What's In It for You:
• We offer challenging and rewarding opportunities.
• Medical, Dental and Vision Insurance and a traditional 401k/Roth Plan
• Free Gym membership
• Paid Time-Off and paid Holidays
• Smart casual environment.
• We are conveniently located off the EMX line and provide a free bus pass

Habla Español? Inquire about opportunities as a Bilingual Patient Financial Representative.

Apply today to join our amazing team and help us make a difference in our community.
Respond by emailing us your resume

EOE/DFW

08/04/2021

PROFESSIONAL, the Northwest’s leading Collection and Recovery Agency and Early-Out Vendor, helping people take control of their finances.

We care about how our team interacts with consumers. Every conversation should be as positive and productive as possible. We are looking for individuals to join our dynamic team of Call Center Credit Representatives that truly want to help others. You have the opportunity to help consumers using cutting edge omni-channel communication technology to provide excellent customer service to consumers at every touch point via text, live chat, email and phone calls. We provide YOU with the necessary training to be successful. Are you ready to help others?

¿Habla Español? See what exciting opportunities await Bilingual Call Center Credit Representatives. We offer a Spanish Bilingual pay differential!

Hear what it's like to work at PROFESSIONAL by visiting our website at: http://professionalcredit.com/index.php/careers

Get that career started by emailing your resume to: [email protected]

EOE/DFW

07/19/2021

PROFESSIONAL, the Northwest’s leading Collection and Recovery Agency and Early-Out Vendor, we help people take control of their finances.

We care about how our team interacts with consumers. Every conversation should be as positive and productive as possible. We are looking for individuals to join our dynamic team of Call Center Credit Representatives that truly want to help others. You have the opportunity to help consumers using cutting edge omni-channel communication technology to provide excellent customer service to consumers at every touch point via text, live chat, email and phone calls. We provide YOU with the necessary training to be successful. Are you ready to help others?

COVID-19 Considerations/Work Environment
The position is full-time, 40 hours per week. Start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm onsite in a COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules.

What will you do as a Call Center Representative?
• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.
• Home office that meets minimum requirement (internet, quiet workspace, ergonomic desk/work station) will be needed as you will temporarily work remotely. More details will be provided during the interview process.

We offer you:
• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Great benefits (health, dental & vision Insurance) & traditional 401k/Roth Plan
• Paid Time-Off and paid Holidays
• Free gym membership
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Casual work environment
• We are conveniently located on the EMX line and provide a free bus pass.
• Compensation begins at $15.00-$18.50 per hour, depending on education and Spanish speaking skills, plus benefits.

¿Habla Español? See what exciting opportunities await Bilingual Call Center Credit Representatives. We offer a Spanish Bilingual pay differential!

Hear what it's like to work at Professional Credit by visiting our website at: http://professionalcredit.com/index.php/careers

Get that career started by emailing your resume to: [email protected]
EOE/DFW

06/11/2021

At Professional Credit (‘Professional’), the Northwest’s leading Collection and Recovery Agency, we take pride in providing a committed team environment in an ethical business setting with opportunities for growth. If you are a dynamic, results-oriented professional, we encourage you to consider building your future with us.
The Legal Department of Professional is responsible for the processing of all legal actions for our collection agency. The LEGAL SUPERVISOR will oversee the performance and development of the legal staff involved in full cycle legal management. The Supervisor oversees the preparation of all legal pleadings from the original filing of lawsuits through completion of judgment and garnishment with the guidance of our attorneys.
COVID-19 Considerations/Work Environment
The position is full-time, 40 hours per week, Monday – Friday and onsite in a COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules.
Essential Duties and Responsibilities
• Assist in reviewing pleadings, motions, documentation and exhibits
• Oversee staff responsible for the preparation of lawsuits, judgments and all other court pleadings
• Recommend process/policy change to ensure efficiency and compliance with all regulations and assist in the documentation and training of those changes
• Prepare production reports weekly
• Perform audits on resource and staff utilization
• Liaise between Collections Department, Client Services Department and external organizations to include:
o Courts and administrative agencies
o Service companies and sheriff offices
o Forwarding attorneys
o Insurance carriers
• Trouble shoot and execute process improvements for legal functions
• Communicate with and manage caseload of several out-of-state attorneys, including management of judgments obtained by original creditor and assigned judgments for enforcement
• Supervise and coach the staff to ensure they are effective in all aspects of their responsibilities including adherence to the policies, procedures, and work instructions
• Project and cultivate an ownership attitude for the development and ex*****on strategies related to compliance of various state and federal laws and requirements
• Contribute to making the Mission and Vision of our organization a reality within the framework of our corporate values
Supervisory Responsibilities
• Ensure employees are succeeding through coaching, development and communication of required skills; accomplish team goals by developing high-performing team members
• Ensure compliance with all policies, procedures and FDCPA regulations
• Train employees on policies, procedures and work instructions updates and changes
• Assist with recruiting and hiring efforts for legal department
• Conduct on-going training as needed
• Audit legal clerk and automated work products within our legal management systems
Qualifications and experience
• Bachelor’s degree in a related field, preferred
• At least two years of experience in comparable legal/administrative experience
• Proficient in MS Office, including Word, Excel, Adobe and PowerPoint
• Paralegal and/or legal experience preferred
• Accredited Legal Professional Certificate (NALS) a plus
• Able to embrace technology and automation
• Excellent verbal and written communication skills
• Ability to work with time-sensitive deadlines
• Strong problem solving skills
• Ability to multi-task and maintain attention to detail at all times
• Work responsibly both independently and with team members
• Professional, friendly, self-motivated and dependable
• Proven ability to manage people in a fast-paced and dynamic environment

In addition to offering challenging and rewarding opportunities, Professional offers a competitive compensation structure, Medical, Dental and Vision Insurance, free gym membership, 401k and Roth Plan, Paid Time-Off and Holidays, Volunteer and Community Outreach Programs, Wellness Initiatives, and a smart casual environment. We are conveniently located on the EMX line.

Hear what it’s like to work at Professional Credit Service by visiting our website at: https://www.professionalcredit.com/index.php/careers

Apply today to get your career started by sending your resume to: [email protected].
Visit us at www.professionalcredit.com/careers

EOE/DFW

06/11/2021

At Professional Credit (‘Professional’), the Northwest’s leading Collection and Recovery Agency, we take pride in providing a committed team environment in an ethical business setting with opportunities for growth. If you are a dynamic, results-oriented professional, we encourage you to consider building your future with us.
The Legal Department of Professional is responsible for the processing of all legal actions for our collection agency. The LEGAL SUPERVISOR will oversee the performance and development of the legal staff involved in full cycle legal management. The Supervisor oversees the preparation of all legal pleadings from the original filing of lawsuits through completion of judgment and garnishment with the guidance of our attorneys.
COVID-19 Considerations/Work Environment
The position is full-time, 40 hours per week, Monday – Friday and onsite in a COVID safe environment that meets Oregon’s OSHA and OHA COVID-19 rules.
Essential Duties and Responsibilities
• Assist in reviewing pleadings, motions, documentation and exhibits
• Oversee staff responsible for the preparation of lawsuits, judgments and all other court pleadings
• Recommend process/policy change to ensure efficiency and compliance with all regulations and assist in the documentation and training of those changes
• Prepare production reports weekly
• Perform audits on resource and staff utilization
• Liaise between Collections Department, Client Services Department and external organizations to include:
o Courts and administrative agencies
o Service companies and sheriff offices
o Forwarding attorneys
o Insurance carriers
• Trouble shoot and execute process improvements for legal functions
• Communicate with and manage caseload of several out-of-state attorneys, including management of judgments obtained by original creditor and assigned judgments for enforcement
• Supervise and coach the staff to ensure they are effective in all aspects of their responsibilities including adherence to the policies, procedures, and work instructions
• Project and cultivate an ownership attitude for the development and ex*****on strategies related to compliance of various state and federal laws and requirements
• Contribute to making the Mission and Vision of our organization a reality within the framework of our corporate values
Supervisory Responsibilities
• Ensure employees are succeeding through coaching, development and communication of required skills; accomplish team goals by developing high-performing team members
• Ensure compliance with all policies, procedures and FDCPA regulations
• Train employees on policies, procedures and work instructions updates and changes
• Assist with recruiting and hiring efforts for legal department
• Conduct on-going training as needed
• Audit legal clerk and automated work products within our legal management systems
Qualifications and experience
• Bachelor’s degree in a related field, preferred
• At least two years of experience in comparable legal/administrative experience
• Proficient in MS Office, including Word, Excel, Adobe and PowerPoint
• Paralegal and/or legal experience preferred
• Accredited Legal Professional Certificate (NALS) a plus
• Able to embrace technology and automation
• Excellent verbal and written communication skills
• Ability to work with time-sensitive deadlines
• Strong problem solving skills
• Ability to multi-task and maintain attention to detail at all times
• Work responsibly both independently and with team members
• Professional, friendly, self-motivated and dependable
• Proven ability to manage people in a fast-paced and dynamic environment
In addition to offering challenging and rewarding opportunities, Professional offers a competitive compensation structure, Medical, Dental and Vision Insurance, free gym membership, 401k and Roth Plan, Paid Time-Off and Holidays, Volunteer and Community Outreach Programs, Wellness Initiatives, and a smart casual environment. We are conveniently located on the EMX line.
Hear what it’s like to work at Professional Credit Service by visiting our website at: https://www.professionalcredit.com/index.php/careers
Apply today to get your career started by sending your resume to: [email protected].
Visit us at www.professionalcredit.com/careers
EOE/DFW