06/04/2025
Frequently Asked Questions (FAQs): Credit Union Name Change
1. Why is the credit union changing its name?
Over time, our membership has grown and diversified. Our previous name no longer accurately represented the full range of people we serve and sometimes led to confusion about eligibility. Our new name removes the misconception that we only serve our school districts and reflects our extended membership base.
2. Is the credit union merging with another institution?
No. This name change is not the result of a merger or acquisition. We remain the same independent credit union you’ve always trusted, now with a name that reflects our values and the people we serve.
3. When will the name change take effect?
The name change took effect on June 2, 2025. Over the coming weeks, you’ll see updates to our website, signage, documents, and digital platforms.
4. Is the credit union’s ownership or management changing?
No. We are still member-owned and operated with the same leadership and staff. Our core mission and values remain rooted in the values of service, trust, and education.
5. Will my account number or member information change?
No. All your account numbers, direct deposits, and other banking information will remain the same. There is no action required on your part.
6. Do I need to order new checks or debit/credit cards?
You can continue using your current checks and cards. When it’s time for renewal or reissue, your new materials may reflect the updated name, but your access to funds and services will not be interrupted.
7. Will the services or locations change?
All services, products, and branch locations remain the same. We’re still offering the same great service, just under a new name.
8. How will this change benefit members?
By making it easier for potential members to understand who we serve, the new name helps to position us for continued growth and innovation. This creates stability for the credit union and its members.
9. What happens to my existing agreements, contracts, and account terms with the credit union?
All existing agreements, contracts, loans, and account terms remain valid and in full effect under our new name. The name change does not alter any of the legal obligations or commitments between you and the credit union. We’re simply operating under a new name, your membership, rights, and responsibilities stay exactly the same.
10. Who can I contact if I have questions about the name change?
Feel free to contact us at 361-364-3683, email us at [email protected], or visit your nearest branch. Our team is happy to answer any questions you may have.
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