Insurance Outfitters

Insurance Outfitters Founded March 3, 1989, Insurance Outfitters® is award-winning and family-owned, independent insuran Our goal is to write insurance in all 50 states.
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Due to extensive online advertising, the unique & distinctive name, Insurance Outfitters®, is widely recognized by the general public in the United States. Today, we write insurance in the District of Columbia, Maryland, North Carolina, Pennsylvania, Tennessee, Virginia, and West Virginia. Since its founding on March 3, 1989, this award-winning, family-owned, independent insurance agency has grown

from a one-person operation to a team of motivated, high achievers committed to delivering innovative and tailored risk management solutions from Shepherdstown, West Virginia, to protect individuals, organizations and businesses. Our founder & CFO, Tom Maiden, is a Captain (select) in the Navy Reserve, an Iraq war veteran, a CERTIFIED FINANCIAL PLANNER™ practitioner, and Chartered Life Underwriter®, specializing in risk management & insurance planning. He has a Master of Business Administration degree from West Virginia University and over 32 years of experience. Co-owner, Michele Ours Maiden, joined the family business after serving 23 years in management with Pfizer, one of the world's premier innovative biopharmaceutical companies. She has a Master of Business Administration degree from Loyola University Maryland. When local consumers have a risk management or insurance planning related question, their friends and neighbors will answer, “Ask Insurance Outfitters®!”

Insurance Outfitters® is committed to building safer, greener, better educated, diversified, and inclusive communities where we serve. Our intent is to be a good corporate citizen. The annual Insurance Outfitters® Guide Awards are scheduled around our anniversary, March 3rd, every year. The Insurance Outfitters® Guide Awards was developed to thank those people and organizations who may not make the front page news, but who change the world around us for the better in the following categories:
1. Conservation and Outdoor Recreation
2. Health and Human Services
3. Education
4. Culture and the Arts

Insurance Outfitters® has built a reputation for being honest, ethical, genuine, energetic, and reliable. All of the guides at Insurance Outfitters® are committed to delivering exceptional customer experiences, individualized service, and a deeper appreciation of what “locally inspired” means. As a matter of fact, our tagline is, Locally Inspired Insurance®.

With summer home-improvement projects top of mind for most, I wanted to reach out with a couple of upgrades you can cons...
06/01/2026

With summer home-improvement projects top of mind for most, I wanted to reach out with a couple of upgrades you can consider adding to your to-do list this season. Proactive maintenance and targeted upgrades can improve comfort and property value while reducing energy costs and even insurance claims.

Swipe for a few key home prep tips to consider this summer.

Preparing now can help protect your home, reduce insurance exposure, and improve long-term value. If you need recommendations for trusted local service providers, want tailored advice on prioritizing improvements that provide a strong return on investment (ROI), or just have a question, feel free to reach out. We’re here to help!

In honor of Memorial Day, we invite you to join us in taking time to remember and honor the brave men and women who made...
05/25/2026

In honor of Memorial Day, we invite you to join us in taking time to remember and honor the brave men and women who made the ultimate sacrifice to protect our country and preserve our freedom.

Please note that our office will be closed on Monday, May 25th, in observance of Memorial Day. We will resume normal business hours on Tuesday, May 26th, and will respond to any messages received during the closure as promptly as possible.

Wishing you a respectful and meaningful Memorial Day.

Summer calendar filling up? Before the weekends start flying by, it’s worth doing a quick summer “toys” insurance check ...
05/19/2026

Summer calendar filling up? Before the weekends start flying by, it’s worth doing a quick summer “toys” insurance check to ensure your summer adventures don’t come with an expensive surprise. Swipe to see which coverages are best for some common summer rides.

Not sure you’re fully covered ahead of this summer? Call our office today. We’re here to help you enjoy a stress-free, adventure-filled summer!

With National Senior Fraud Awareness Day on May 15th, we wanted to reach out to go over several common scams making the ...
05/13/2026

With National Senior Fraud Awareness Day on May 15th, we wanted to reach out to go over several common scams making the rounds so you can quickly identify potential scam messages.

✅ Tech Support Scams - Fraudsters impersonate reputable tech support representatives and claim there is a problem with your device. They seek remote access or payment to "fix" issues that don't exist.

✅ Government or Medicare Impersonation - Scammers pose as representatives from Medicare, the Social Security Administration, or other agencies to collect personal information or payments. Real agencies do not solicit such data by unsolicited calls, texts, or emails.

✅ Family Imposter Scams - Criminals pretend to be a loved one in distress and pressure you to send money immediately.

✅ Sweepstakes, Lottery, and Prize Scams - You are told that you have won money but must pay fees to collect your "winnings."

✅ Romance or Investment Scams - Scammers build emotional trust online, then exploit it for financial gain.

We hope these tips are helpful as we all navigate an increasingly online world. As always, if you have questions or need guidance within our area of expertise, do not hesitate to reach out. We are here to help.

If you own a vintage, antique, or collector vehicle, then you might be wondering what sort of auto policy you’ll need to...
05/12/2026

If you own a vintage, antique, or collector vehicle, then you might be wondering what sort of auto policy you’ll need to protect your investment. A regular auto policy will not adequately protect your investment, meaning that dedicated classic car coverage is needed to protect your vehicle. Swipe for more details.

If you’re looking to purchase classic car coverage for a vehicle or if you’d like to layer on helpful extras to an existing policy, don’t hesitate to reach out. We are here to help make sure your investment is fully protected.

In celebration of Mother’s Day, we want to take a moment to honor the mothers, grandmothers, and maternal figures who en...
05/10/2026

In celebration of Mother’s Day, we want to take a moment to honor the mothers, grandmothers, and maternal figures who enrich our lives with love, wisdom, and unwavering support.

We hope your day is filled with the appreciation, warmth, and joy you so richly deserve.

Happy Mother's Day!

This National Small Business Week, we’re highlighting a few key risks of being underinsured:✅ Workers’ compensation clai...
05/07/2026

This National Small Business Week, we’re highlighting a few key risks of being underinsured:

✅ Workers’ compensation claims can strain cash - Missing or inadequate workers’ compensation coverage can lead to fines and penalties, and it can leave you exposed to paying medical and wage costs tied to a workplace injury outright.

✅ Cyber issues can be harder to bounce back from - If you are underinsured for cyber incidents, you may be left paying for response costs, recovery, and customer notifications.
Having the right amount of protection for your small business can prevent a single expense from undoing months or years of hard work.

Want a quick checkup to help you prioritize what matters most without overspending? Call our office, and we’ll identify gaps and offer practical fixes aligned with your budget.

A fresh new look for Insurance Outfitters® and Mission: Advice® in Shepherdstown, West Virginia! 🌿We’re excited about th...
05/06/2026

A fresh new look for Insurance Outfitters® and Mission: Advice® in Shepherdstown, West Virginia! 🌿

We’re excited about the beautiful new landscaping around our office and proud to keep investing in our community. Stop by and check it out!

A fresh new look for Insurance Outfitters® and Mission: Advice® in Shepherdstown, West Virginia! 🌿We’re excited about th...
05/06/2026

A fresh new look for Insurance Outfitters® and Mission: Advice® in Shepherdstown, West Virginia! 🌿

We’re excited about the beautiful new landscaping around our office and proud to keep investing in our community. Stop by and check it out!

Address

7866 Martinsburg Pike
Shepherdstown, WV
25443

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+13048760822

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