11/13/2025
JOB POSITION: CUSTOMER SERVICE REPRESENTATIVE
LOCATION: BRISTOL, TN
Who We Are:
Superior Financial Services (“SFS”) is a customer-oriented consumer finance company with six locations throughout East Tennessee. SFS has been serving the community since 1994 and has a focus on profitable growth and technology adoption in an effort to continually add additional value to our customers. We have an entrepreneurial and bottoms-up approach and are preparing for our next stage of growth.
Job Description:
SFS is seeking a dynamic professional to serve as Customer Service Representative (CSR). The right candidate will exhibit the SFS principles (see below) and be comfortable in a fast paced, challenging role. The Branch Manager is responsible for the overall performance of the branch to include loan production, collections, customer service, and profitability.
Our Principles:
• Character: making the right choice when no one is looking. Having the humility to ask for help and having the accountability to execute in your role to the best of your ability.
• Knowledge: make learning a habit and use it to enhance performance (i.e., better ways of doing things) and customer service (asking how we can better serve existing or potential customers).
• Adaptability: change is inevitable, so we must embrace it to effectively serve our customers and increase profitability.
• Entrepreneurial Spirit: show initiative and accountability to solve challenges and capitalize on opportunities to create value for customers and the business.
• Compliance: being 100% compliant with laws, regulations, and policies 100% of the time enhances our ability to provide value to customers over the long-term.
• Collegial Teamwork: effective collaboration and sharing of best practices will help us hit our goals more quickly while facilitating unity, fulfillment, and a joyous spirit, which will be reflected when interacting with customers and one another.
• Respect: respect for customers drives superior service; respect for one another drives teamwork and results.
Responsibilities:
• Providing excellent customer service.
• Answering phone and processing payments.
• Completing credit applications and processing for approval.
• Closing loans
• Soliciting customers for additional funds and/or referrals (telephone or mail).
• Opening and Closing office as needed.
• Collection of past due accounts.
• Timely completion / proper placement of loan documentation after loan closing.
• Other duties as assigned by Branch Manager.
Compensation:
We offer competitive wages, medical, dental, vision insurance, 401(k) matching program and “Flexdollars” to help cover the out-of-pocket costs of benefits.
Experience & Qualifications:
• Minimum High School Diploma or General Education Degree (GED). Other education (degrees and advance training) and related experience (job times and type of experience) needed for various positions (if available) and will be considered in determining eligibility for vacancies.
• Experience with loan operating systems (GoldPoint a plus)
• Ability to work independently
• Good problem solver
• Detail oriented
Please send resume to:
[email protected]
