03/12/2020
Premium Payments and COVID-19
EverGuard Insurance Services
Due to the current outbreak of the COVID-19 virus in the Seattle region of the United States, our company is taking proactive measures to protect our staff and the continuity of our business operations. Many of our employees will begin working remotely to maximize “social distancing” and reduce the risk of widespread infection in our home office. This will, of course, create some challenges related to activities that cannot easily be managed remotely, such as receipt and deposit of physical checks sent by mail or other courier service. To combat this challenge, we are requesting that all payments to EverGuard to be transmitted through electronic channels, such as ACH or wire transfer. Please contact our accounting department for more information.
Additionally, we highly encourage you provide EverGuard with appropriate ACH instructions for your financial institution so that we can remit return premiums and commission payments to you on the most timely basis. Physical paper checks will be issued and mailed by EverGuard on a once-monthly basis, whereas we can return premiums and pay commissions by ACH on a more frequent schedule.
For the avoidance of any confusion, please understand that EverGuard is open for business and operating at full capacity to serve you and your hospitality clients. These measures are proactive and in place to ensure continuity so that we can maintain our best-in-industry service on an uninterrupted basis. We remain fully committed to the highest service standards while ensuring the safety and security of our employees, clients and vendors during this unusual time.
In order to continue to provide the best services to our customers, please continue to reach out through our dedicated channels for any inquiries that you may have.
Policy Support and Underwriting:
EverGuard Support: [email protected]
Billing and General Accounting:
EverGuard Accounting: [email protected]
General Concerns or Emergencies:
Tom Gillingham: [email protected]
John Mahoney: [email protected]
Thank you for your understanding and cooperation during this time.