Claims Dispute Resolution gets the call when a policyholder and their insurance company agree to disagree. We’ve been resolving insurance claims disputes since 1965 when Marvin Kaye founded Kaye Company Adjusters to provide expert Insurance Appraisal services to policyholders and insurance companies. In 1982 Roger Howson, CDR’s current President, joined Kaye Company Adjusters as Vice President and
Claims Manager; and in 2001 we officially became Claims Dispute Resolution. Most insurance policies contain an Appraisal provision which sets forth the process and procedures for resolving claims disputes between the insured and the insurance company over loss, damage, and valuation. In fact, claims disputes usually must be submitted to Appraisal before a policyholder can sue their insurance company. However, the Insurance Fair Conduct Act and Fair Claims Practices Act prohibit insurers from misusing the Appraisal provision to enforce an unfair claims settlement offer. Unfortunately, the Appraisal provision is under-utilized and/or poorly executed for the purpose it was originally designed, as a cost-effective process that enables the policyholder and the adjuster to distance themselves from an adversarial situation that will only get worse long before it gets better. Too many insurance claims disputes are exacerbated by more than just personality conflicts or philosophical differences of opinion. Misunderstandings often arise from inaccurate information, incomplete documentation, improper interpretation of policy language, and inadequate communication. Claims Dispute Resolution calls upon well respected, highly experienced insurance claims professionals who will provide an honest, competent, fair, and reasonable evaluation of your claim. Regardless of whether you are the insured, the insurer, or a representative of either, CDR provides settlement solutions tailored to your specific needs and budget.
