09/02/2026
When I first got into health insurance, there was one term that completely stumped me: "usual and customary rate."
It sounds official. It sounds like it should be simple. It is not.
It basically means the insurance company decides what they think a service should have cost, regardless of what your doctor actually charged, and you can get stuck paying the difference.
I nodded along like I understood it for way longer than I should have, before I actually sat down and figured out what it meant for the people I help every year.
So, be honest, what's an insurance term you've pretended to understand for way longer than you should have?
No judgment here, promise. This stuff is confusing on purpose. So, let’s get to the bottom of it together.