08/22/2026
5.0 star review received on Experience.com for Kelly O'Sullivan by Nadia S - I would like to express my sincere appreciation for Kelly O’Sullivan and the exceptional service she provided throughout our refinancing process. From beginning to end, Kelly demonstrated an extraordinary level of professionalism, patience, dedication, and personal commitment.
Our refinance was not an easy process, and there were several challenges and obstacles along the way. Kelly consistently went above and beyond to keep everything moving forward, communicate clearly, answer our questions, and find solutions whenever issues arose. Her determination and willingness to continue working through the challenges made a tremendous difference.
What impressed me most was that Kelly treated our situation as more than just another transaction. She genuinely cared about helping us achieve our goal and remained committed until the very end. Her persistence ultimately helped us successfully refinance our home and move away from an extremely difficult situation with our previous lender.
Kelly is an outstanding representative of CrossCountry Mortgage, and I would wholeheartedly recommend her to anyone looking for someone who is knowledgeable, trustworthy, responsive, and genuinely committed to her clients. She and the entire team deserve tremendous credit for the time, effort, and determination they invested in helping us.
Thank you, Kelly, for everything you did for us. We are truly grateful and could not be happier with the way you handled our refinance.
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