06/11/2015
Dear Chris,
Mark F completed a Seller Agent Satisfaction Survey regarding their recent experience with Envoy Mortgage. The results are shown below.
The realtor was asked to rank their experience using the following 1-to-5 scale where 1 is Poor or Unsatisfactory, 2 is Adequate, 3 is Satisfactory, 4 is Better than Expected and 5 is Excellent.
Overall Score: 25 out of 25 points = 5.0
1.) How would you rate your overall experience with Envoy Mortgage? = 5
2.) Was your Loan Officer or Envoy Representative thorough and courteous? = 5
3.) Ignoring any delays from other parties, did Envoy Mortgage meet your turn time expectations from start to closing date? = 5
4.) Did Envoy meet all your expectations? = 5
5.) Would you refer someone to Envoy Mortgage? = 5