Justin Madick Agency- Shelter Insurance

03/26/2026

We’re currently aware of a widespread service outage impacting Northwest Arkansas.

Many carriers in the area rely on a shared trunk line owned by AT&T, which is experiencing a major issue. Technicians from multiple providers are on-site working to resolve it, but there is no estimated time for repair at this moment.

If you need to reach our office, please text us at (479) 636-8118 or email us at [email protected] and we’ll get back to you as soon as possible.

We appreciate your patience!

03/11/2026

Spring storm season is almost here in Northwest Arkansas.

Now is a great time to review your homeowners insurance and make sure everything is up to date before hail and wind start rolling through.

If you'd like a quick coverage review, I’m always happy to help.

01/26/2026

Office Update for Monday, January 26

Our office will be closed tomorrow, but we’ll be working remotely and are still available by phone and email.

If our line is busy, we will get back you in a timely manner or you can always reach Shelter Claims Customer Service at 1-800-743-5837 for immediate help.

Stay safe and warm!

01/22/2026

Severe weather is expected in our area. Here are important steps you can take to protect your home and family:

• Let faucets drip to help prevent frozen or burst pipes
• Open cabinet doors under sinks to allow warm air to circulate
• Keep your thermostat set consistently (avoid turning heat off)
• Bring pets indoors and limit outdoor exposure
• Charge phones and devices in case of power outages
• Have flashlights, blankets, and extra batteries readily available

Taking a few simple precautions now can help reduce the risk of damage and keep everyone safe.

If you need immediate assistance with a claim, please call Shelter claims directly at (1-800-743-5837).

https://www.shelterinsurance.com/learningcenter/yourhome/winterpreparedness/

12/22/2025

Holiday Office Hours 🎄

As we celebrate the holidays, our office will be closed:
• December 24–26
• January 1–2, 2026

For immediate assistance, our Customer Service team is available at (800) 743-5837.

Thank you for trusting us with your insurance needs—we hope you have a wonderful Christmas and Happy New Year!

11/26/2025

Our office will be closing at noon today, and we’ll be closed Thursday and Friday for the holiday. If you are in need of immediate assistance, please call 1-800-743-5837.

As we head into Thanksgiving, we want to say how truly grateful we are for each of you. Thank you for trusting us with your insurance needs and allowing us to serve our community.
Wishing you and your family a wonderful Thanksgiving. 🦃
Safe travels to everyone hitting the road!

11/14/2025

Proud to support the WayStation program, which provides assistance to people without homes in Northwest Arkansas. Come on out this Saturday from 11:00-8:00 to the Pinnacle Hills Promenade to bid on our golden beauty or one of the other gorgeous trees!

11/11/2025

Today we honor and remember all those who have served our country with courage and dedication. Thank you, Veterans.

10/31/2025

Wishing everyone a safe and happy Halloween! 👻

10/29/2025

ATTENTION FEDERAL EMPLOYEES:
I just received an update from Shelter Insurance Corporate letting us know that accommodations will be made for any federal employees affected by the shutdown.

This accommodation will remain in effect until the end of the Federal Government Shutdown.
If you’re a federal employee and I’m your agent, please don’t hesitate to reach out if you need accommodations with your policy.

09/25/2025

15 years of providing scholarships to both Heritage and Rogers high school seniors. Always our favorite way to give back!

Justin Madick! Thank you for partnering with Rogers Public Schools Office of College & Career Scholarships to provide this senior class another year of community scholarships!