09/03/2026
We are excited to announce the newest addition to our Southeast team, Carolyn Kapitan, who joins us as Quality Control Manager supporting our Florida production operations. In this role, Carolyn will oversee quality assurance and quality control processes, support operational consistency and continuous improvement, and partner with title production professionals to promote accuracy, efficiency, and service excellence. Her extensive experience in Florida title examination, employee development, quality assurance, and process improvement make her a valuable addition to our team.
Prior to joining CATIC, Carolyn most recently served as Branch Education Manager with a national Title Insurance Company, where she led a title examiner-focused education department supporting examiners and other production employees across multiple locations. In this role, she managed a team of trainers, developed onboarding and professional development programs, partnered with business leaders to identify skill gaps, and aligned learning strategies with production priorities and underwriting requirements.
Carolyn also brings instructional design experience from her work with Applied Learning Systems, where she developed facilitator guides, participant manuals, job aids, playbooks, and other performance-support materials. She also delivered train-the-trainer programs and conducted training needs assessments to create learning solutions aligned with organizational objectives.
Carolyn earned a Master of Science in Instructional Development and Technology from St. Cloud State University and a Bachelor of Arts from Purchase College, State University of New York. She also holds an Instructional Design Certificate from The eLearning Designer’s Academy and an ALeSys Certified Learning Manager credential.
Please join us in extending a warm welcome to Carolyn as she joins our Southeast team!
