05/21/2026
CarMax
A First Purchase Nightmare – Zero Stars for Communication and Quality
"If you want to buy a car that breaks down in less than 24 hours and then be completely ghosted by customer service, go to CarMax. My daughter, a recent college graduate, made her first major life purchase here: a BMW X3. She put $7,500 down. The very next day, the check engine light came on.
For days, CarMax held the car, gave her a horrible rental, and completely ignored our phone calls. We had to drive 30 miles to the store just to get an update because they kept promising to call 'tomorrow' and never did. No one knows what’s going on, and no one cares.
We finally exercised our right to the 10-day money-back guarantee, and suddenly, we are being told it will take weeks to get her $7,500 back and reverse the financing. They were quick to take a young graduate's money, but incredibly slow to provide a working vehicle or basic decency to customers. Avoid this place at all costs. They do not stand behind their cars or their customer service."
