08/23/2026
Huge accomplishment!!! All of MAPIA did their part in supporting this endeavor that past LONG few years!
A Victory for Policyholder Choice in Massachusetts
Massachusetts has taken an important step forward for policyholders and the public adjusting profession.
Senate Bill 785 protects an insured’s right to hire, retain, consult with, and utilize a licensed public insurance adjuster—preventing insurance policies from taking that choice away from the policyholder.
This is a victory worth celebrating.
Massachusetts now joins a very small number of states that have taken legislative action to protect a policyholder’s ability to choose professional representation during the claims process.
But the work is far from finished.
With protections like these enacted in only three states, there is still a long road ahead to ensure policyholders across the country have the same freedom to seek professional assistance when navigating an insurance claim.
NAPIA is proud to support efforts that protect policyholder choice, strengthen the public adjusting profession, and ensure consumers have the right to representation when they need it most.
Today, we celebrate the victory. Tomorrow, we keep working.