06/19/2026
We're looking for a dedicated and enthusiastic Customer Service Agent to join our Commercial Lines team! In this role, you will be a key point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. You will handle inquiries, resolve issues, quote and issue policies and endorsements, handle billing inquiries and payments, and maintain a positive relationship with our clients. This position requires strong communication skills and the ability to work in a fast-paced environment.
Responsibilities
• Provide outstanding customer support via phone, email, and chat.
• Quote and issue policies and endorsements for client book of business.
• Analyze customer inquiries and provide accurate information or solutions.
• Document interactions and maintain accurate data entry in our management system.
• Assist customers with product inquiries, order status, and troubleshooting.
• Maintain a positive attitude while managing customer concerns or complaints.
• Collaborate with team members to improve customer satisfaction.
Skills
• Proven experience in customer support or customer service roles, and a current insurance agent license is preferred.
• Strong phone etiquette and excellent verbal communication skills.
• Ability to analyze issues and provide effective solutions promptly.
• Proficient in data entry with attention to detail.
• Multilingual abilities are a plus, enhancing communication with diverse customers.
• Competence in typing efficiently while engaging with customers on calls.
• Strong organizational skills to manage multiple tasks effectively.
Join us in delivering exceptional service and making a difference for our customers! Find the employment application at https://www.dewittagency.com/p/employment and email it to [email protected] or drop it off at our office in Rincon.
Thank you!
