08/10/2026
Meet Team Reliable, Monday edition! Wake up! We've got someone you need to meet.
Next up is Joe Probst, our Client Engagement Specialist, who is coming up on two years with Reliable this October. Joe brings a very particular set of skills to Team Reliable: taking exceptional care of our clients, knowing more about AI than the rest of us combined, and maintaining what may objectively be the best head of hair in the building.
Here's Joe...
What's always on your playlist lately?
Extreme Metal. Whoever says that music peaked in the decade of their choosing is not a fan of the genre.
A friend is visiting Richmond for the first time. Where's the first place you're taking them?
We're going to Pony Pasture, baby!
What's something you're passionate about outside of work?
Wrestling with the human experience. I enjoy reading about the intersections of consciousness, physics, biology, mysticism, and what it means to be human. Heavy stuff, but not something I can assign basis points to. I plainly admit to being deeply neurotic.
What's one thing people are often surprised to learn about payment processing?
In an ocean of bad actors, there are still those searching the seas with lifesavers.
What's the key to building lasting business relationships?
Communication. Early, often, and patient.
What's a moment that really captures what Team Reliable is all about?
Very recently, doing the Hokey Pokey at Ashland Skateland during a company outing. We were surrounded by small children, and I was left with the distinct impression that although incredibly silly, nobody here has a poor connection with their true selves. Nor are we afraid of judgment against it.
What do you enjoy most about your role at Reliable?
I am trusted and valued. What more can someone want?
And that's Joe's highlight reel. Although somehow we made it through an entire introduction without even mentioning Dungeons & Dragons, diving more into his status as our resident AI whiz, or the hair. Seriously, the hair deserves its own post.
If you know Joe (or Joey, if you're family), feel free to fill in anything we missed below. More Team Reliable introductions to come!
📷 credit: By Jacqui Photography