SWA Claims Management Services

10/16/2026

10/16/2026

FROM THE KITCHEN TABLE TO NATIONAL SCALE.

Decades ago, Arnold Schafer and Lisa Wood laid the foundation for SWA Claims Management with a handshake, a personal commitment, and a mission grounded in God, Family, and Country.

Through years of hard work, relationships, and dedication, they built SWA into the organization it is today.

As we build what comes next, we carry their foundation forward: keep your word, care for people, and earn the trust placed in you.
Our vision connects experienced claims professionals, technology, specialty expertise, and national capabilities around that enduring commitment.

100% Family Owned.
Built on a Handshake. Building What’s Next.

10/15/2026

THE CLAIMS ECOSYSTEM OF 2030
SWA IS BUILDING IT NOW

The future of claims depends on connecting experienced people, practical technology, and accountable ex*****on around the needs of each client and policyholder.

That is the vision guiding SWA Claims Management:
• Experienced claims talent bringing judgment, leadership, and knowledge.
• Artificial intelligence that supports human judgment.
• Technology that improves visibility, communication, and coordination.
• Governance focused on quality, accountability, and outcomes.
• Specialty expertise for commercial, flood, catastrophe, and complex losses.
• National field resources and scalable TPA capabilities.
One relationship. Multiple capabilities. Support shaped around the claim.

As we build what comes next, our commitment remains personal: understand our clients, honor their trust, and care for the people behind every file.

10/15/2026

THE PEOPLE YOU PROTECT. THE COMMITMENT WE SHARE.

Before the first assignment arrives, there is important work to do together.

Understand your policy exposure. Align on priorities. Review adjuster availability and licensing. Establish assignment procedures, reporting expectations, and communication plans.

At SWA Claims Management, winter preparation begins with listening to your team and understanding the people counting on you.
Behind every policy is a home, a business, or a family—and a promise that matters.

Let’s plan the response together, before the storm.

10/15/2026

YOUR PROGRAM. YOUR PROMISE.
EXPERIENCED LEADERSHIP BEHIND BOTH.
Choosing a third-party administrator means trusting a partner to represent your organization when your policyholders need help.
SWA Claims Management brings 30+ years of management and leadership experience to that responsibility.

Our TPA services bring together residential and commercial property, auto physical damage and liability, general and professional liability, and specialty program support—with coordinated desk, field, and hybrid operations.

Experienced leadership helps turn those capabilities into disciplined ex*****on: clear expectations, thoughtful oversight, consistent communication, and accountability throughout the claim.

As a 100% family-owned business, we understand that your reputation is reflected in how we serve.

The People You Protect. The Commitment We Share.

Let’s discuss the claims support your program needs.

10/15/2026

BUILT ON A HANDSHAKE.

A handshake means something. It means looking someone in the eye, giving your word, and taking responsibility for what comes next.

At SWA Claims Management, that commitment guides how we work alongside our clients and serve their policyholders.

It means listening before making promises. Communicating clearly. Following through. And remembering that behind every claim is someone counting on us.

As a 100% family-owned business, we understand that trust is personal—and earned through our actions.

The People You Protect. The Commitment We Share.