FedPoint

FedPoint A wholly owned subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

FedPoint® is a benefits marketplace operator and third-party administrator that serves millions of customers in the federal civilian and uniformed services markets. FedPoint® creates and operates digital benefits marketplaces that make it easy for its millions of federal and military customers to understand, select, and use their benefits. Our mission
Create and deliver world-class benefits experi

ences for our customers, clients, and business partners. Our values
Service Excellence | Respect | Adaptability | Collaboration | Courage | Continuous Learning | Community

Nurses serve as a critical foundation of our healthcare system, and we’re proud to support the next generation through o...
01/12/2026

Nurses serve as a critical foundation of our healthcare system, and we’re proud to support the next generation through our annual FedPoint Nursing Scholarship Program.

Today marks the start of the 2026 scholarship cycle. Applications are now being accepted!

Eligible applicants include graduating high school seniors, adult learners, and individuals pursuing a career change who meet the following criteria:
➡️ Be a U.S. citizen
➡️ Reside in Maine, Massachusetts, or New Hampshire
➡️ Be entering their first year of an accredited nursing program in the U.S. in the fall of 2026
➡️ Be pursuing a registered nurse (RN) license
➡️ Do not currently hold an RN, Licensed Practical Nurse (LPN), or Licensed Vocational (LVN) license

The deadline to apply is March 20.

Learn more at https://tinyurl.com/44y2y96t

12/23/2025

Warm holiday wishes from all of us at FedPoint. Enjoy the season and the moments that make it special. We’re closing 2025 with gratitude and looking ahead to 2026 with fresh energy.

We’re grateful to be recognized by Cornerstone VNA with their Cornerstone Award.
12/18/2025

We’re grateful to be recognized by Cornerstone VNA with their Cornerstone Award.

As we celebrate Thanksgiving, we take a moment to reflect with gratitude.Wishing everyone a warm and joyful holiday fill...
11/26/2025

As we celebrate Thanksgiving, we take a moment to reflect with gratitude.

Wishing everyone a warm and joyful holiday filled with good food, good company, and plenty of reasons to be thankful.

At FedPoint, we are proud to serve those who have served—through the federal benefits programs we administer, our longst...
11/11/2025

At FedPoint, we are proud to serve those who have served—through the federal benefits programs we administer, our longstanding partnerships with veteran-focused organizations, and the veterans who are part of our own team.

To our enrollees who have worn the uniform: thank you for trusting us to help you navigate the benefits you’ve earned.

To our community partners: we’re proud to work alongside you to support those who have served and their loved ones.

And thank you to our veteran employees: your leadership and service continue to shape who we are.

To all who have served: thank you for your courage, your sacrifice, and your continued impact.

10/09/2025

As we wrap up Customer Service Week, we’re taking a moment to spotlight a few of the voices behind FedPoint’s world-class customer service.

The pride that Izzy, Qiarya, Kimberly, and Alexis bring to their roles truly reflects the spirit and dedication of our entire customer service team. They act as listeners, advocates, and trusted guides for our customers. Whether it’s answering a simple benefit question or helping someone navigate a complex situation, they show up with empathy and excellence every single day.

This week, and every week, we celebrate the people who make our mission to create and deliver world-class benefits experiences real for the enrollees we serve. Thank you to Izzy, Qiayra, Kimberly, Alexis, and our entire customer service team for your dedication, your heart, and your commitment to delivering service that truly makes a difference.

10/06/2025

Today marks the start of Customer Service Week, and this year's theme is Mission: Possible.

FedPoint's mission is to create and deliver world-class benefits experiences, and there may be no group that contributes more to making that possible than our customer service team.

When it comes to assisting federal employees, uniformed service members, and their families, we believe every conversation with a customer is a chance to make a difference. Whether our customer service team members are guiding someone through their benefit options, helping them with a claim, or simply offering a steady voice during a stressful moment, they bring clarity and care to every interaction. They are the heart of our mission.

At FedPoint, world-class service isn’t just a goal, it’s the guiding principle for how we operate every day. Join us in recognizing this incredible team who day in and day out set the standard for what exceptional customer service looks—and sounds—like.

We’re growing—and we’re looking for new team members to grow with us.At FedPoint, our mission is to create and deliver w...
09/18/2025

We’re growing—and we’re looking for new team members to grow with us.

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners—and it all starts with great people.

We are hiring full-time customer service representatives to support our mission and join our world-class customer service team. If you’re ready for a role where you can contribute, collaborate, and build your career, we’d love to hear from you.

Learn more here: https://tinyurl.com/37hwkp7b

09/01/2025

Labor Day is a time to appreciate the everyday efforts that keep our communities, industries, and organizations moving forward. Whether on the front lines or behind the scenes, every role contributes to something greater.

At FedPoint, our mission is to create and deliver world-class benefits experiences, and we couldn’t do that without our incredible employees who show up every day to advance that mission. They are the reason FedPoint continues to grow, innovate, and serve with excellence.

Wishing everyone a safe and happy Labor Day.

We are glad to sponsor and look forward to being a part of this wonderful event again this year and supporting Veterans ...
08/29/2025

We are glad to sponsor and look forward to being a part of this wonderful event again this year and supporting Veterans Count and the services they provide to New Hampshire’s military, veterans, and their families.

We’re proud to have FedPoint as a sponsor of Veterans Count and the 2025 All-American County Fair!

For FedPoint, supporting those who serve goes beyond business — the men and women of our armed forces are their family members, neighbors, friends, and coworkers. They understand the commitment these heroes make to our nation, and they’re dedicated to supporting them every day.

Thank you, FedPoint, for your service-minded approach and steadfast support of New Hampshire’s military community. Together, we’re standing strong for those who stand for us.

We had the incredible opportunity earlier this week to welcome Portsmouth NH Police Department K9 Officers Bill Werner a...
08/01/2025

We had the incredible opportunity earlier this week to welcome Portsmouth NH Police Department K9 Officers Bill Werner and Jack Maloney along with their K9s Frankie and Crash to our headquarters on Pease for a live K9 demonstration. Their visit was part of our Connection Day series, which is intended to provide a monthly opportunity for employees to interact and engage with one another.

The event offered employees a firsthand look at the discipline, training, and trust that define the relationship between officers and their K9 partners. From detection drills to tactical obedience, the demonstration underscored the critical role these teams play in public safety.

As a federal contractor we recognize the important work of public servants and are grateful for the opportunity to learn from and engage with those who dedicate themselves to the safety and well-being of our communities.

Thank you Officers Werner and Maloney and K9s Frankie and Crash for sharing your time and talents with us. Your dedication to protecting and serving, day in and day out, is deeply appreciated.

07/03/2025

Happy 4th of July from all of us at FedPoint. We hope your holiday weekend is filled with celebration, relaxation, and time well spent with family and friends.

Address

100 Arboretum Drive
Portsmouth, NH
03801

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