04/01/2020
OXFORD/UHC OFFERING COVID-19 EMOTIONAL SUPPORT LINE AND VIRTUAL VISITS
Corona Virus Info from Oxford
Corona Virus Info from Oxford: https://www.uhc.com/health-and-wellness/health-topics/covid-19
Q&A: https://www.uhc.com/health-and-wellness/health-topics/covid-19/faq
NOTE: The info below is a part of the Q&A (link above)
Oxford members may schedule a Virtual Visit (see Q&A and below)
What else can UnitedHealthcare members do to get help or questions answered?
Where available, you can schedule a Virtual Visit with a provider. Virtual Visits are ideal for asking general questions. UnitedHealthcare offers the ease of a Virtual Visit through mobile devices, tablets or computers. For mobile devices and tablets, the UnitedHealthcare app can be downloaded at no extra charge for Android and Apple devices. For desktop users, Virtual Visits can be accessed by visiting uhc.com.
Is Virtual Visit an option?
Where available, you can schedule a Virtual Visit with a provider. Virtual Visits are ideal for asking general questions. UnitedHealthcare offers the ease of a Virtual Visit through mobile devices, tablets or computers. For mobile devices and tablets, the UnitedHealthcare app can be downloaded at no extra charge for Android and Apple devices. For desktop users, Virtual Visits can be accessed by vising uhc.com. Virtual Visits are not intended for COVID-19 testing or treatment.
What else are you providing members?
UnitedHealthcare has processes in place to react to both local epidemics and pandemic types of situations. That said, each event is unique. We rely on state public health departments, the CDC, and the World Health Organization to provide specific guidance about detection, diagnosis and treatment. While the details of COVID-19 may be different, our approach is similar.
Optum, part of UnitedHealth Group, has opened its Emotional-Support Help Line. Professionally trained, mental health staff are available to provide support to people who may be suffering from fear or stress as a result of COIVD-19. Optum’s EMOTIONAL-SUPPORT HELP LINE number is 866-342-6892 and is open 24 hours a day, seven days a week. The service is free of charge and open to anyone.
The COVID-19 situation continues to evolve and change, and so we will continue to evaluate the need for new policies or procedures for COVID-19 to support our members.
Your health is important to us. We have a team made up of doctors, providers, and experts who are working with state as well as local health departments and the CDC to help make sure you have the latest news about coronavirus (COVID-19).