05/21/2026
We are currently expanding our team and have an immediate opening for a customer service representative.
We're seeking a positive, motivated, driven, self starting individual who's looking for a career in insurance to join the team at our family-run agency!
Duties:
•Greet customers warmly in person and over the phone, always providing professional and courteous service
•Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel
•Assist customers with inquiries, payments, appointment scheduling, and issue resolution.
•Maintain accurate records through data entry, filing, and updating customer information in our agency management system.
•Support daily office operations by handling clerical tasks including proofreading documents, managing calendars, and organizing files.
•Provide support to administrative staff by managing incoming correspondence, preparing reports, and ensuring smooth daily office functions.
•Collaborate with team members to ensure excellent customer support and uphold high standards of office management.
•Must be willing to work towards obtaining insurance license and work in office daily 8-4pm
•Must be flexible to work at either of our locations: Mechanicsburg or Plain City
Skills:
•Education-High school diploma or equivalent (required)
•Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools, and social media.
•Excellent organizational skills with the ability to multitask effectively in a busy environment
•Exceptional phone etiquette and communication skills are required for professional interactions via multi-line phone systems
•Previous office or clerical experience including data entry, filing, proofreading, and calendar management
•Knowledge of Insurance is preferred but not required
•Strong time management skills with the ability to prioritize tasks efficiently for optimal workflow
Please email your resume to [email protected]
