07/01/2022
I got this email today. PSA
SRP
BE AWARE: SCAM ACTIVITY HAS INCREASED!
In the last few weeks, we’ve received multiple reports of scammers targeting SRP customers.
To help you easily identify possible scams, here’s a list of actions scammers might take that SRP will not:
SRP does not accept payments through Zelle. We accept payments online through SRP My Account™, the SRP Power App™ and SRP M-Power® App®, or through Paymentus. If you’d like to pay in person with cash, you can visit over 500 retail locations.
SRP will not reach out and ask you to pay using specific methods. We may contact you directly about payments but will never request that you use a particular accepted payment method.
SRP will not ask you to make an immediate payment. If you are at risk of power disconnection, SRP will always send you one or more notices by mail and, if you are enrolled in SRP eNotes™, by email. If we call to let you know that your power will be disconnected, we will not pressure you into paying over the phone.
Steps you can take to protect against scammers:
If you receive a call from someone who says they are from SRP, HANG UP and call us directly at (602) 236-8888, even if your caller ID says the number they are calling from is SRP’s. Scammers can spoof any number, including ours, so even if it looks like a call is coming from SRP, it may not be.
Always remember that we are here to help and available 24/7. If you have received a suspicious call, email or text or you have been impacted by a scam, please reach out to us at (602) 236-8888.