Pines Property Management, Inc.

12/11/2023

Hello Residents, we are experiencing technical defficulties with calls coming through from certain carriers. Please do not hesitate to reach out by chat on our website or via email while we get this sorted out.

11/24/2022

09/28/2022

Due to Hurricane Ian, Pines Property Management’s office will be closed all day Wednesday, September 28th.

Essential personnel are working remotely with our community boards and vendors to keep your community safe during the storm.

Urgent questions should be submitted through our [email protected]

Stay safe!

07/15/2022

Pines Property management is currently experiencing an internet service interruption affecting our area. This outage is affecting our phone lines as well.

We have contacted our service provider and expect to have service reinstated very soon.

In the meantime, please reach our support team via email at: [email protected] to open a ticket request and one of our agents will assist you as soon as our services are restored.

We sincerely apologize for any inconvenience this may cause. Please know we are working diligently to restore our services and availability to our clients.

Please continue to review our twitter/page for updates.

03/04/2021

We are aware that our website was down temporarily. Thank you for your patience while we had the technical error corrected. Our site at www.pinespropertymanagement.com is back online.

Your description

03/17/2020

Dear Residents:

In accordance with CDC recommendations, Pines Property Management is following community and governmental recommendations to close our office to our residents.

In the coming weeks we will reassess our decision as more information becomes available. Any changes to this decision will be communicated to all Board members and Residents.
This decision is made to protect the health of our residents and our staff.

While our physical office is closed, our team will continue business as usual, and will ensure minimal interruption as we make our services available remotely.

Should you require any assistance, please reach out to us at:
954-438-6570 - Office Phone
[email protected] - Support email
www.pinespropertymanagement.com - Help Desk and Online Chat

Many of your questions can be answered online by visiting the help desk at ww.pinespropertymanagement.com

We thank you for your understanding.

To you and your families stay safe.

Pines Property Management, Inc.

02/13/2020

Happy Thursday Morning to all of our clients and followers.

Please note that our area is currently experiencing a power outage which is limiting our accessibility to many of our resident's requests via email, chat and calls.

Please bear with us while FPL gets us back up and running to full capacity.

We apologize for any inconvenience and thank you for your patience. We will keep you posted as soon as our full resources are back up and running.

Sincerely,

Pines Property Management, Inc.

08/29/2019

RE: Hurricane Dorian

Attn: Community Residents

As of today’s 9am National Hurricane Center advisory, Hurricane Dorian’s path shows a significant chance of making impact with Florida. The severity and impact location of the storm is still uncertain. property owners should prepare for the possibility of Tropical Storm Force winds up to Hurricane Force winds as soon as this weekend, with further impact effects leading towards Labor Day.

In preparation for the coming storm, Pines Property Management is working diligently to enact your community’s specific hurricane plan, for the protection of your common areas and amenities.

These preparations include, but are not limited to:

• Removal and securing of community gates, entry call boxes and gate operators.
• Shocking community pools – Community swimming pools will be closed until further notice. Residents and their guests are advised to not use these pools as they will be heavily shocked.
• Removal and storage of pool furniture (as instructed by your community’s hurricane plan).
• Removal of any community park or common area shades
• Shuttering guardhouses, clubhouses, etc.
• Shutting down common area irrigation systems.

We urge all residents to do the same for the protection of your personal property. Begin installing hurricane shutters, closing accordion shutters, or taking necessary action to protect your property’s windows and doors once a hurricane warning has been issued for your area. Have a plan in place to remove all loose items such as outdoor furniture, decorations, or anything that may become a projectile in heavy winds. If you are currently having a roof replacement or in the middle of any exterior repair/remodeling project, your contractor should be contacted to remove any loose construction materials.
Make sure you have a plan in the event you need to evacuate. A list of emerge/ncy items along with a pre/post storm prep list can be found at:

http://wsvn.com/news/be-ready-how-to-prepare-for-a-storm/

Additional helpful Links

Insurance Claims:
http://www.iii.org/article/settling-insurance-claims-after-a-disaster

Florida Emergency Management:
www.floridadisaster.org

Post Storm

Please keep in mind that following the storm, we may find ourselves without power for several days, possibly weeks. Please take all necessary measures to prepare for this possibility.

Your community’s tree/landscape company is already on standby to begin clearing common area damages as soon as conditions allow.

Every effort to communicate with our community boards and residents, post storm, will be made. Once available, we will post communications via all social media sites and email blasts as applicable. The PPM page – Pines Property Management, Inc. will be updated regularly.

Office Hours

At this time, our office hours are expected to remain 8am to 5pm through Friday, 9/30/19. We will be closed all day on Labor Day. Please check our page for any business hour changes.

Following the storm, regular business operations will begin as soon as conditions allow.

Please continue to stay informed on the coming storm’s activity and stay safe.

Sincerely,

Robert Moses, LCAM, CMCA, AMS
Senior VP of Operations

08/29/2019

Thank you all for your patience while our power and phone lines were down. All services are back up and running. As a reminder, you can always visit our help desk 24/7 at www.pinespropertymanagement.com, for answers to most FAQs. Online chat is also available,and is one of the fastest ways to reach one of our Customer Service Reps.

08/28/2019

Attention PInes Property Management clients and community residents:

We have been informed that a local power transformer has cut power to our office temporarily. At this time our systems are offline while FPL correct this matter. It is estimated that services should be restored by 4:15pm. We certainly hope this happens sooner.

In the meantime, please continue to visit our Help Desk at www.pinespropertymanagement.com.

Calls to our main office line at 954-438-6570 will be temporarily routed to our on call service.

Our office will remain open, however, please note that services may be limited while power is out.

We apologize for any inconvenience and
Thank you for your patience and understanding.

Your description

08/16/2019

We are pleased to announce that the latest version of our online chat widget is now up and running at www.pinespropertymanagement.com

The new widget will provide you with help desk articles intended to help answer common questions as quickly as possible. Live chat can be initiated from this same widget to speak to one of our representatives if additional support is needed.

PPM is here to help. Remember you can reach us via live chat, [email protected] or by contacting our main phone number at 954-438-6570.

07/23/2019

Updates coming to the Pines Property Management, Inc. website! Please bear with us while we update our Chat Widget. The chat feature is not currently available on all pages at this time. To chat with one of our staff, please visit the Help Desk, under the "Contact Us" Tab. The chat feature will appear on the bottom left.

Thank you for your patience.