River Community Credit Union

09/21/2026

Dear River Community Credit Union Members,
First, we want to sincerely thank you for your patience and understanding during our recent system outage. We know the past several days have been frustrating and, at times, confusing, and we truly appreciate the kindness and patience you have shown our employees.
Our system is now back online, but we are still working through the effects of the outage and making sure member accounts are accurate.
During the outage, transactions occurring between approximately 7:00 p.m. on September 13 and 11:00 a.m. on September 15 have required additional processing. We have manually posted many of these transactions, and we continue to work through the remaining items.
Because some transactions were posted manually after the fact, your account balance may have looked different on Friday than you expected. This was especially true for members who received deposits or other transactions during the outage. As we continue to reconcile everything, you may see additional activity appear in your account.

What We Need From You
Please continue to review your account and contact us if you believe a transaction is missing or something does not look correct. We are working hard to make sure everything is posted accurately, and your help in identifying anything we may have missed is extremely valuable to us.
If you are unsure about a transaction, please ask us. We would much rather have you contact us so we can look into it with you.
Debit Card Transactions
Debit card transactions from the affected period have been posted with the standard description “POS.” If you see a POS transaction and would like to know the specific location or merchant where the transaction occurred, please contact us and we will be happy to provide that information.

Overdrawn Accounts
We also recognize that some members may temporarily have an overdrawn account as a result of the outage and the timing of transactions being posted.
If this has happened to you because of the outage, we will not pursue negative action against you as a result. We do ask that you bring your account back to a positive balance as soon as you are able to do so.
We are also waiving overdraft fees for the time being as we continue to work through the effects of the outage.
We understand that this has created extra work and inconvenience for our members. Please know that we are continuing to work through these issues and will do everything we can to make sure your account is accurate.
Once again, thank you for your patience, understanding, and continued trust in River Community Credit Union. We are very grateful for the way our members have supported our employees throughout this difficult situation.
We appreciate you, and we will continue working until we get everything cleaned up.

Sincerely,
Nate Bissell
CEO
River Community Credit Union

09/18/2026

The dust has settled… but we still have a LOT of sweeping to do!

After a very long few days, we are finally making progress and getting things put back together. We still have a lot of work to do to get everything caught up and make sure accounts are showing correctly, but we are starting to see the light at the end of the tunnel.

I want to take a minute to say THANK YOU to our members. You have been absolutely amazing through all of this. We know this has been frustrating, inconvenient, and at times probably downright confusing. The patience, understanding, and kindness you've shown our staff has meant more than you probably realize.

And to our employees-thank you. You have been thrown into a situation none of us could have planned for, and you've continued to show up, answer questions, help members however you could, and keep things moving. I'm incredibly proud of you.

One thing we need some help with as we work through the cleanup:

If you made a transaction with us on September 14 or September 15, please contact us so we can verify that the transaction posted correctly. If you have a receipt for that transaction, we would greatly appreciate having a copy of it as well. This will help us make sure we get everything reconciled correctly.

We know we're not completely out of the woods yet, but we're getting there.

Thank you for sticking with us. We have the best members — and we're pretty lucky to have the best employees too. ❤️

— Nate

09/18/2026

IMPORTANT MEMBER UPDATE

We are finally starting to get our system back, but we are not fully back to normal yet.

Our staff can now begin working in the system again, and we are working through the transactions that were unable to post during the outage. This will take some time.

You will still not be able to see your account information through online banking. We also know that some transactions from the past several days may not be showing on your account yet.

If you have questions about your balance or a transaction, please call us or stop in and we will help you. We can provide you with the information we have available while we work to get everything caught up.

Most importantly, if something is missing right now, please don't assume it is gone. We are working through the transactions that occurred while the system was down and getting accounts updated.

We know this has been a very frustrating few days. We are frustrated too, but we are finally making progress and our staff is working hard to get everything caught up.

Thank you for your patience and for continuing to trust River Community Credit Union.

09/17/2026

Important Member Update

We want to provide an update regarding the ongoing system outage affecting River Community Credit Union.

Our core banking system remains unavailable, and our service provider continues to work on restoring access. We understand how frustrating and inconvenient this has been, and we sincerely apologize to our members for the disruption.

While the system is unavailable, transactions are not currently posting to member accounts as they normally would. Once our system is restored, we will work to process and reconcile transactions appropriately.

Most importantly, we will take care of our members. We will not charge you fees or hold you responsible for issues that occur as a direct result of this system outage. If the outage causes a payment, transaction, or other account issue, please contact us and we will work with you to make it right.

We know our members count on us to be there when you need us, and we are working closely with our service provider to get our systems back up and running as quickly as possible.

We appreciate your patience and understanding. We will continue to provide updates as we have meaningful information to share.

Thank you for being a member of River Community Credit Union.

09/16/2026

The Credit Union’s core technology provider is experiencing a service disruption related to a cooling failure at the third-party data center that hosts its systems. This is a service availability issue, not a security incident. There has been no data breach or unauthorized access to member data identified.
The provider’s teams, along with their technology partners, are working around the clock to restore services. Some services, including online and mobile banking, debit card transactions, and other services that rely on the affected environment, may be unavailable or limited until service is restored.
We understand how important these services are to our members and apologize for the disruption. We appreciate your patience and understanding while the teams work to restore service as quickly and safely as possible.
We will continue to share updates as more information becomes available.

09/16/2026

We are currently experiencing a system issue that is not allowing members to access their online banking and limit use of debit cards. We are also unable to access information at the credit union. Our service provider is working on getting this corrected as soon as possible. We apologize for the inconvenience and appreciate your patience.

07/03/2026

04/17/2026

4/17 @ 4:30 We are without power and the sirens are going off, we are closing for the day. Be safe and have a good weekend

03/25/2026

As long as the weather cooperates we will be replacing part of our parking lot starting Thursday (3/26). The drive up will continue to be open but will be a little bit of a maze to get in and out of. Should be back to normal on Monday. We appreciate your patience!