04/27/2022
Auto Finance USA is one of the leading lenders in Oklahoma for people with less than perfect credit seeking auto loans. Our growing company currently has openings within our auto collections department. If you consider yourself someone who is great at communicating, problem solving and enjoys working customer service- we are looking for you! No experience required; we will train you. The Customer Service Specialist assists the finance team with auto loan accounts and provides additional support to our customers. We like to have fun while we work our accounts! We are looking for both experienced and inexperienced team members to join our fast-paced environment. If this ad speaks to you, apply with us today to meet our team.
-------------------------------------------------------------------------------
Job Duties and Responsibilities:
• Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administration
• Review and contact delinquent accounts daily
• Effectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relations
• Establish and maintain payment arrangements consistent with company guidelines
• Process payments and set customers up on auto debit
• Record all relative information into the collections system regarding collection calls
• Resolve customer problems while applying good customer service and in a timely manner
• Handle general customer service questions while remaining professional and following company policies and guidelines
• Make recommendations to management of accounts needing additional attention
• Initial skip tracing as needed to find location information
• Meet daily goals set for accounts worked and calls made
• Meet quality and assurance standards for calls monitored
• Perform other duties as assigned
• Ability to work overtime based on the needs of the company
• May assist in other related departments as required by business needs
________________________________________
Physical Job Description:
• Verbal and written communication each scheduled work day
• Sitting and standing positions 8 to 9 hours each scheduled work day
• Air controlled environment, florescent lighting, and natural lighting
• Close proximity to computer screens
• Ability to work within fluctuating background noise and movement
• Outbound and inbound phone calls for each scheduled work day
________________________________________
Qualifications:
• Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammar
• PC skills. Strong typing and Internet navigation skills required
• Strong communication and customer service skills
• Strong problem-solving skills and has the ability to multi-task
• Must have the ability to work and adapt in a changing environment
• No experience required in related field
Frayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, s*x, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, s*x, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.
