08/21/2026
5.0 star review received on Experience.com for Joann Baskin by Jessica B - I cannot say enough wonderful things about my mortgage loan officer, Joann Baskin!
From the very beginning, Joann went above and beyond to make sure we were informed, comfortable, and taken care of throughout the entire process.
Joann would call me with updates, and I rarely ever had to call her. There was never that feeling of wondering what was going on or whether my file was even being looked at. She kept us informed every step of the way. I truly appreciated how proactive, responsive, and communicative she was. She even followed up by emailing us the details of our conversations, which made everything so much easier to keep track of and gave us peace of mind.
Her organization, attention to detail, and knowledge were incredible. I am still blown away by how thorough and knowledgeable she was throughout the entire process. Every question we had, every concern, and every need we had regarding our home loan was heard, addressed, and discussed with patience and clarity. She made sure we understood what was happening rather than ever making us feel like just another loan number.
Joann also went above and beyond by helping us find an amazing realtor after our first realtor unfortunately wasn't providing the help or service we needed. The realtor Joann connected us with was absolutely amazing, and that connection made such a huge difference in our home-buying experience.
Honestly, Joann was truly a blessing to us.
Buying a home can be a stressful, emotional rollercoaster, and at times it can feel completely overwhelming. But Joann made us feel supported, informed, and confident every step of the way. Not once did I have to question whether she had our best interest at heart. Everything she did was transparent, explained, and discussed with us. She genuinely cared about us and our experience, and that was evident in everything she did.
One of the things that meant so much to me was that when we went to closing, Joann called us personally to tell us how honored she was to have worked with us and to congratulate us on our new home. That really spoke volumes about the kind of person she is. She didn't just help us get a mortgage—she genuinely shared in the excitement of such an important milestone in our lives.
I truly can't say enough about Joann. Working with her made what could have been a stressful process into a joyful and truly wonderful experience. Her professionalism, knowledge, communication, organization, and genuine care for her clients are second to none.
If you are looking for a mortgage loan officer who is knowledgeable, organized, responsive, thorough, transparent, and truly cares about her clients, I highly recommend Joann Baskin! She is absolutely exceptional, and we are so grateful that she was part of our home-buying journey.