09/30/2026
We are still hiring!
Job details
Company: Help2Cover Insurance
Job Type: Part-Time | 20–30 Hours per Week
Pay: $17–$19 per Hour, Based on Experience and Qualifications
Language Requirement: Bilingual English and Spanish Required
- Position Overview
Help2Cover Insurance is seeking a dependable, professional, and customer-focused **Bilingual Customer Service & Office Assistant** to join our team.
This position is ideal for someone who enjoys helping people, communicating with customers, staying organized, and supporting daily office operations. The successful candidate will play an important role in creating a positive customer experience while assisting the team with administrative and operational responsibilities.
We are looking for an individual who is friendly, patient, detail-oriented, and comfortable working in a professional office environment.
- Key Responsibilities
The Bilingual Customer Service & Office Assistant will be responsible for:
* Welcoming clients and providing professional customer service in both English and Spanish.
* Answering incoming phone calls, taking accurate messages, and directing inquiries appropriately.
* Scheduling appointments and assisting customers with routine follow-up needs.
* Making assigned follow-up calls and helping customers complete necessary next steps.
* Entering accurate customer information, notes, and tasks into agency systems.
* Scanning, organizing, and maintaining documents according to office procedures.
* Assisting with general administrative and daily office operations.
* Maintaining professionalism and protecting confidential customer information at all times.
* Supporting team members as needed to ensure efficient office operations and excellent customer service.
- Qualifications and Requirements
The ideal candidate should have:
* Fluency in both **English and Spanish**, including the ability to communicate professionally with customers.
* Excellent customer service and communication skills.
* A friendly, patient, and professional attitude.
* Strong organizational skills and attention to detail.
* Dependable attendance, punctuality, and the ability to follow through on assigned responsibilities.
* Basic to intermediate computer skills, including email and web-based software.
* The ability and willingness to learn new systems and office procedures.
* Availability to work 20–30 hours per week in person at the Help2Cover Insurance office.
Previous experience in customer service, office administration, reception, or a similar role is preferred but not required. Training and support will be provided to the selected candidate.
- What We Offer
Help2Cover Insurance offers:
* Competitive starting pay of $17–$19 per hour, based on experience and qualifications.
* A consistent part-time schedule of 20–30 hours per week.
* Professional training and clear office procedures.
* Supportive coaching and a collaborative work environment.
* Meaningful daily interaction with customers and the local community.
* An opportunity to earn supplemental income while maintaining time for other personal, family, educational, or professional responsibilities.
- About Help2Cover Insurance
Help2Cover Insurance is a community-focused independent insurance agency committed to helping families, providing excellent customer service, and creating a professional and supportive workplace.
We value reliability, professionalism, teamwork, and genuine care for the people we serve.
- How to Apply
Interested candidates should submit their resume.
Applicants selected for the next stage of the hiring process will be contacted to schedule an interview.
Help2Cover Insurance is committed to providing a professional and welcoming workplace and encourages qualified applicants from diverse backgrounds and career stages to apply.
if the role sounds like you , you can give us a call (843) 596-9988 ext 105
