10/09/2026
is an opportunity to recognize the dedication our Client Services team brings to every member interaction.
Jose Castano, Senior Benefits Outreach Coordinator, reflects on what going the extra mile means to him.
"Going the extra mile means showing up with compassion, patience, and a genuine commitment to help our members when they need us most. It's about listening with empathy, providing support with care, and finding solutions that make a meaningful difference. Every call answered, every question resolved, and every act of kindness reflects our dedication to serving others. During Customer Service Week, we celebrate the impact we make each day by turning challenges into opportunities to provide comfort, guidance, and exceptional service. Together, we make a difference, one member at a time."
♥️Thank you, Jose, for all that you do!