08/26/2026
Here is something no job description, promotion criteria, or leadership framework is measuring right now.
Empathy.
Not as a soft skill. As a hard number.
Zety and SIGMA Assessment Systems analysed nearly 20 years of personality assessments across more than 4,000 managers. What they found should be sitting at the top of every CEO, COO, and HR leader's agenda.
Managers score between the 27th and 39th percentile on empathy. Below the population average. Every industry. Including HR. Including healthcare. The people responsible for shaping your employees' daily experience of work are, on average, less emotionally equipped to do it than the general population they lead.
And here is why this keeps happening.
Organisations promote based on what they can see and measure. Revenue. Output. Technical competence. These are visible, trackable, and easy to reward with a title change. Empathy is none of those things. So it never makes the promotion criteria. And the management layer that results reflects exactly that blind spot.
The employee on the other side of this does not experience it as a data point. They experience it as a manager who does not notice when they are struggling. Who does not adjust when the pressure is too high. Who checks in on schedule rather than on instinct.
And so they stop being honest. They manage upwards. They perform fine. Until they are not fine anymore and the organisation finds out through an exit interview or a sick leave spike.
The solution is not a two-day empathy workshop. It is building the data infrastructure that gives every leader in your organisation, from the CEO to the frontline manager, honest real-time signal on how their people actually feel. Continuously. Anonymously. Before the cost becomes visible on a balance sheet.
Read the full picture: https://moodyatwork.com/the-people-leading-your-employees-score-below-average-on-empathy/
Book a demo: https://moodyatwork.com/demo-contact/
Sources: Zety and SIGMA Assessment Systems, Empathy in Management Report 2026. 4,000+ managers. 20 years of data.