For our page to be the best it can be, we need to share some ground rules and guidelines for participation.
1. We welcome conversations, and we welcome honest and open feedback; however, please refrain from using obscenities, profanity or making any comments that are illegal, offensive, abusive, defamatory or harmful.
2. In order to protect the security of your personal and financial information, don’t post anything you wouldn’t share publicly. Never share your social security number, online banking information, account numbers, debit or credit card numbers. We’ll never ask for any personal information from our customers on our social sites.
3. Repeated message blasts disrupt the strength and value of the community. Posts that appear to be spam will be deleted and the users who are posting spam messages may be blocked.
4. Keep it constructive. We welcome helpful feedback on how we can make our services and your experience better. And if you have an issue with our bank, or our products and services, we're happy to listen. We look forward to responding to constructive, thoughtful posts and comments made on our social pages. If you have a specific issue, please feel free to contact us directly at 812-256-7100 to talk, or stop by one of our branches where our bankers would be happy to assist you.
5.Keep things legal. When engaging with our social media channels you agree to comply with all applicable laws and use these communities for lawful purposes only. Don't post content unless you’re the creator.
6. Consider the privacy of our colleagues. We know our customers have great relationships with their bankers and branches, and we encourage you to give "shoutouts" if one is due. We do our best to provide our customers with excellent service. If you feel we're not, we hope you will contact us directly at 812-256-7100 to talk about the issue. Please respect these individuals' privacy – and hold back from posting any personally identifiable information about our colleagues. Moderation:
As community managers, we reserve the right to remove any posts. In addition, we also reserve the right to hide, or permanently delete, posts from any individual. Monitoring & Contacting Us:
We work hard to monitor all of our social media channels daily. While we sometimes might respond after normal business hours, we cannot guarantee we will be able to resolve issues until close of the following business day.
- For any issues concerning your personal accounts, you must contact our colleagues at The New Washington State Bank. Any of our branch locations will be happy to assist you.
- If your issue is related to online banking, mobile banking or online account issues – please call our online support team at 812-284-9264.
- If you have a specific social media issue, we'll ask you to email our social media team at [email protected] with a description of the issue and your contact information (no account numbers please) where you can best be reached. The New Washington State Bank on Social media:
The official voice of The New Washington State Bank is the page owner, posting as The New Washington State Bank on Facebook. If you feel someone is posting falsely as The New Washington State Bank – please contact us immediately at [email protected]. Terms and Conditions for Use:
You participate in social networks at your own risk. Please refer to terms and conditions listed on the social network's site, which outlines how to use that particular social network. We cannot take responsibility for the content or opinions posted by our users. Not all posts on our social networking sites necessarily reflect the opinions of The New Washington State Bank, nor do we confirm their accuracy. We are not responsible for, and do not endorse third party sites or their content. By engaging with our social networks, you grant The New Washington State Bank and its affiliates the right to utilize all posted content in any media without any legal of monetary obligation to the poster or author.
