PatientFocus

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PatientFocus We deliver patient financial management and revenue growth for healthcare providers nationwide.

PatientFocus is an outsourced patient-pay billing solution for oncology and healthcare providers across the US. Our unique combination of people, process and platform extends the business offices of our clients with a full-service patient outreach program including statements, an inbound and outbound call center, and online portal. We have a long track record of increasing patient revenue for our clients while protecting the patient experience.

After insurance, patient pay takes over; and yet, patient pay is under-optimized, deprioritized, and often written off b...
10/20/2026

After insurance, patient pay takes over; and yet, patient pay is under-optimized, deprioritized, and often written off by far too many practices.

PatientFocus specializes in optimizing revenue cycles after insurance adjudication, acting as an extension of your business, with a patient AR optimization platform that resolves balances after insurance.

And we’re so good at it, our insurance discovery often exceeds our fees by as much as 300%!*

Discover the future of patient payments: https://bit.ly/3TWa2qY

50% of providers struggle to collect patient pay balances.And while each type of provider has different concerns, they a...
10/13/2026

50% of providers struggle to collect patient pay balances.

And while each type of provider has different concerns, they all benefit from prioritizing the patient experience, especially when it comes to making statements make sense.

That’s the focus of our latest blog, Enhancing Patient Financial Engagement Across Practice Types.

Read it here: https://bit.ly/3TrGe5p

If portals and texts were enough, patient AR wouldn’t be a problem. And yet, collections on patient balances dropped fro...
10/06/2026

If portals and texts were enough, patient AR wouldn’t be a problem. And yet, collections on patient balances dropped from 30.59% to 30.07% since Q1 of 2026, costing health systems millions of dollars in uncollected revenue.

It doesn’t have to be this way. PatientFocus can deliver up to a 40% lift in collections, reducing write-offs without staff burden.

Get in touch to transform your patient pay: https://bit.ly/46MPLaf

FQHCs serve patients with diverse needs, complex financial circumstances, and significant access considerations, making ...
09/29/2026

FQHCs serve patients with diverse needs, complex financial circumstances, and significant access considerations, making patient-pay account resolution after insurance especially important.

A stronger strategy can help health centers reduce administrative strain, improve payment access, and support a better patient financial experience.

Check out our blog to learn how FQHCs can strengthen revenue cycle performance with a more coordinated patient-pay approach: https://bit.ly/4ai1gso

Physician-owned specialty practices are navigating rising administrative complexity, staffing constraints, payer pressur...
09/15/2026

Physician-owned specialty practices are navigating rising administrative complexity, staffing constraints, payer pressure, and growing patient responsibility.

After insurance, unresolved patient balances can quickly become a cash flow challenge and a heavy operational burden for lean teams.

Our new white paper explores how specialty practices can strengthen patient-pay performance with a more accountable balance-resolution process.

Discover the future of patient payments: https://bit.ly/4f0dYi4

Childhood Cancer Awareness Month honors children and families affected by pediatric cancer and the care teams who suppor...
09/08/2026

Childhood Cancer Awareness Month honors children and families affected by pediatric cancer and the care teams who support them.

For families navigating pediatric cancer treatments, clear statements, accessible payment options, and always-on support help reduce confusion after insurance.

PatientFocus helps care providers strengthen patient pay AR with the clarity and support families need during difficult care journeys.

Find your best patient-centric solution: https://bit.ly/4v3ScPu

Labor Day is a reminder of the people behind every healthcare operation, including the teams working hard to answer bill...
09/01/2026

Labor Day is a reminder of the people behind every healthcare operation, including the teams working hard to answer billing questions, reconcile accounts, and keep patient-pay activity moving.

Give your team a stronger patient-pay process without adding more administrative strain.

PatientFocus helps reduce the manual lift after insurance by supporting patient balance resolution through coordinated omnichannel outreach, secure payment access, predictive analytics, and live bilingual agent support.

Contact us: https://bit.ly/4eqTJtN

With the right patient A/R optimization strategy, healthcare organizations can keep account activity moving, reduce manu...
08/25/2026

With the right patient A/R optimization strategy, healthcare organizations can keep account activity moving, reduce manual follow-up, and give patients clearer ways to resolve balances after insurance.

Learn how providers can scale revenue operations without expanding administrative burden: https://bit.ly/4oJDY4H

Patient AR improves with clear next steps, convenient payment access, timely follow-up, and real support whenever questi...
08/19/2026

Patient AR improves with clear next steps, convenient payment access, timely follow-up, and real support whenever questions arise.

PatientFocus helps providers move beyond manual outreach with a full-service patient-pay solution built to support account resolution after insurance.

We reduce internal workload while improving patient-pay performance, from branded statements and digital payment tools to predictive analytics and live agent support.

Transform your approach to patient pay: https://bit.ly/4vd5j0R

At PatientFocus, we bring tailored industry insight into the patient pay journey to every client we serve. We’re excited...
08/17/2026

At PatientFocus, we bring tailored industry insight into the patient pay journey to every client we serve. We’re excited to welcome oncology practice expert Griffin Hughes to the PatientFocus team.

Griffin brings over a decade of deep experience in health care revenue cycle management, with an emphasis on oncology and specialty infusion practices nationwide.

Welcome to our team, Griffin!

Address

628 Melrose Avenue
Nashville, TN
37211

Opening Hours

Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm

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