02/17/2021
Status update- we are able to take calls with limited functionality.
Earlier this week, we experienced a system outage due to severe weather. At State Farm, we take pride in our commitment to customer service. This outage caused us to fall short of our own expectations and those of our customers. We apologize for the service disruption and appreciate your patience and understanding during this unprecedented event.
Please know that we’re committed to making changes and improvements to guard against future outages. As we always do, we will work with each of our customers individually to address any issues regarding payments, claims or other needs that could not be processed during this time.
For now, please reach out to our offices with any questions.
630-961-3820