11/16/2021
**We have an IMMEDIATE NEED for a Director of First Impressions / Escrow Processor to help us deliver the Ultimate Escrow Experience!**
We are looking for the right candidate to become a part of our Ultimate Escrow family asap. If you want to work for a progressive escrow company with the opportunity to grow and learn about unique escrow transaction types, apply now!
Please submit all resumes via email to Shannon at UlttimateEscrowdotcom. Also include the current results of the Tony Robbins DISC test (Google it to find the link to take quiz for free).
This is NOT an entry-level position, 1+ years of experience is required.
The duties and responsibilities of the Escrow Processor position include, but is not limited to, the following:
• Competency Standards:
o Basic knowledge of title and escrow process
o Basic knowledge of accounting
o Must demonstrate excellent comprehension and organizational skills
o Ability to manage multiple actions at once; flexibility to reprioritize based on the direction of management
o Strong customer service orientation
o Must display professionalism in circumstances of high pressure and heavy workload
o Excellent verbal communication and problem-solving skills
o Recommended to become a notary within 1 to 2 years
o Ability to work with mathematical concepts (fractions, percentages, ratios and proration’s)
o Good working knowledge of Microsoft Office applications
• Education and/or Experience:
o High School Diploma or General Education Degree (GED)
o one year working in an escrow branch. • Order Entry and initial contact • Inputting data for sales/refinance deals • Order demands • Sending out Opening Packages • Processing paperwork electronically (paperless office) • Communicating with clients as needed • Answering phones calls • Support and learn from the Escrow Officers to increase your knowledge of Escrow with an opportunity for advancement within the company • Ability to multitask in a high-volume atmosphere • Must have basic computer and typing skills • Familiarity with StreamLine is desired
The duties and responsibilities of the Director of First Impressions position includes, but is not limited to, the following: • Provide support to Escrow office by: o Answering phones, greeting customers, placing calls and other clerical duties to assist in completing escrow transactions • Assists with real estate escrow transactions by gathering, checking, and preparing documents; maintaining accounts; setting-up appointments • Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals • Ability to speak effectively before groups of customers or employees of the organization • Ability to solve practical problems and deal with a variety of situations • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Responds promptly to customer needs • Solicits customer feedback to improve service • Responds to requests for service and assistance; Meets commitments. Balances team and individual responsibilities • Exhibits objectivity and openness to others' views • Gives and welcomes feedback • Contributes to building a positive team spirit • Puts success of team above own interests • Able to build morale and group commitments to goals and objectives • Writes clearly and informatively • Able to read, write and interpret information in English fluently • Prioritizes and plans work activities • Uses time efficiently • Plans for additional resources • Sets goals and objectives • Organizes or schedules other people and their tasks • Complete all tasks as required on the Front Desk Daily Checklist • Meet all Company standards and requirements regarding attire and behaviors • Minimum of a 40-hour workweek, overtime may be requested.
