05/15/2026
Happy Friday! Friendly reminder of our agency process and staffing:
📌Audrey handles the personal lines for Strong Family Insurance, she can quote/endorse etc and does this exclusively day in day out
📌Heidi is our office manager/senior commercial agent and handles the existing commercial clients exclusively and E&S renewals
📌Gene handles billing, policy service, certification and data gathering
📌Ana handles our front desk/reception and is on Maternity leave through the end of May. She is the only other bilingual agent other than Gloria (Spanish)
📌Gloria handles the agency operations, marketing, accounting, carrier management, staff training and new commercial clients intake reviews to see if client is a good fit for our agency
Hope this helps clients understand each of my employees have a role to fill and we aren’t as fast as we once were however we know our position very well and will help in anyway we can and if we can’t help we always have a trustworthy referral partner.
Thanks again and Happy FriYAY!!!!!
Gloria