06/01/2026
🛡️ Protecting Your Cards. Protecting Your Money.
Every day, fraudsters work to steal card information and gain access to accounts. That's why Pinpoint Federal Credit Union has fraud monitoring and card protection controls in place to help identify suspicious activity and stop potential fraud before it happens.
When unusual card activity is detected, our team may need to contact you to verify transactions. This is one of the most effective tools we have to prevent criminals from accessing your funds.
✅ Make sure your phone number and email address are up to date.
✅ Respond promptly if you receive a call, text (if enrolled), email, or case notification regarding potential fraud.
✅ Contact us immediately if you notice activity you don't recognize.
Your quick response helps us confirm legitimate transactions, resolve fraud alerts faster, and restore card access when appropriate. Delays in responding—especially during evenings, weekends, and holidays—can result in longer interruptions to card usage while we work to protect your account.
We understand that fraud alerts can sometimes be inconvenient. However, these safeguards are designed with one goal in mind: preventing criminals from using your card and protecting your hard-earned money.
📱 Want even more control over your cards?
Pinpoint cardholders can use our FREE Card Valet app to manage their debit and credit cards anytime, anywhere. With Card Valet, you can:
• Turn your cards on or off instantly
• Receive transaction alerts
• Set spending controls and restrictions
• Limit card usage by location
• Authorize transactions only when your card and mobile phone are in the same area
https://play.google.com/store/apps/details?id=com.fiservcardvalet.mobile.android&hl=en_US&pli=1
https://apps.apple.com/us/app/cardvalet/id849898083
These powerful tools give you greater control over your cards and add another layer of protection against fraud.
Fraudsters are constantly evolving their tactics. By keeping your contact information current, responding quickly when we reach out, and taking advantage of tools like CardValet, we can work together to stop fraud before it becomes a loss.
When we reach out about suspicious activity, it's because we'd rather verify a legitimate transaction than allow a criminal to gain access to your account.
Thank you for partnering with us to keep your accounts safe. 💙
