07/27/2021
What is friendly fraud?
A chargeback can include poor customer service or the inability of a merchant to respond to customer claims. Some payment processing companies are now trying to curb the threat of criminal activity. Friendly fraud is the customer attempting a recharge because of confusion or a mistake. These are chargeback charges if you display instructions to return on your shop and website. Please print each document on one receipt so customers can have all the documents they need in their hands. If you want to stop customer care scams try to improve your service levels by taking a few extra steps. Take care of customer's complaints, and always go further to make their complaints heard. www.merchantfindusa.com
Merchant Find USA is an industry-leading high-risk payment processing company serving Debt Collection Agents and other high-risk industries. We offer online payments, credit card processors online, ACH services and merchant accounts to businesses in the debt collection industry.