05/27/2026
The carrier's adjuster spent 47 minutes in a 6,800 square foot home and handed over a $41,000 estimate.
We spent three days.
Here's what actually happened.
A supply line behind the wet bar on the second floor of a high-end waterfront property had been seeping β slowly at first, then catastrophically. By the time the homeowner noticed discoloration on the first-floor ceiling, moisture had already traveled laterally through the subfloor, into the wall cavity, and pooled beneath 1,400 square feet of hand-laid Italian marble.
The carrier's scope covered the wet bar area, a portion of ceiling below, and drying equipment.
They didn't pull a single piece of flooring. Didn't scope the wall cavity. Didn't even reference Coverage A structural components in their estimate.
We did.
Slide 2: Our adjuster was on-site before the carrier's reinspection. Moisture readings above 70% in three wall systems. Xactimate line items for full marble removal and reset β because you cannot match 12-year-old hand-imported stone with stock tile. The matching statute applied. Every room sharing that continuous floor plane was documented.
Slide 3: Final settlement β $518,000.
The carrier's number was $41,000.
Same loss. Same policy. Completely different outcome β because scope is everything, and the carrier's adjuster is not working for you.