We’re excited that you are here to share your ideas. We want to welcome that dialogue, since we are, above all, a bank dedicated to helping you make progress towards your goals every day. Here are a few guidelines to make our Facebook relationship strong and work well for everyone. Clear communication is at the root of any good relationship. That's why we're excited to share what we're doing in lo
cal communities with you. However, because banking is such a highly regulated industry, we have to follow certain rules. Our page is public, which means that anyone can see your posts on Facebook and your posts may even show up in search engine results (like on Google or Yahoo!). While we want to foster healthy discussion, we may occasionally remove posts that don't fit our community guidelines. Because our page is a public page and anyone can participate, we cannot be responsible for views expressed other than our own. Therefore, we encourage everyone to:
• Stay on topic, use common courtesy and be respectful of others
• Submit your own original content, and avoid content that you know to belong to someone else or to be misleading, deceptive or fraudulent
• Do not post someone else's copyrighted work unless you have permission
• Never post personal, identifying or confidential information
Please note that this page is moderated by Americasa Home Loans. (“Americasa”). We'll make every effort to respond in a timely manner; however, we may not reply to every comment. Customer Service Inquiries
You may receive assistance through our channels:
• Website: http://www.americasahomeloans.com
• Phone: 1-877-200-2000
• In person: 31 Sylvan Ave, Englewood Cliffs, NJ 07632
Americasa has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from Americasa in this capacity, the customer will be directed to other Americasa channels that most efficiently address those concerns. Moderation Policies
Our page is moderated by Americasa. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem to be abusive, inflammatory or otherwise inappropriate or not on topic. Please note:
• Our page is a place for conversations between and among individuals and Americasa, and is not a substitute channel for services, customer complaints or general questions. Please visit www.americasahomeloans.com for more information about specific products, services and how to file customer complaints with Americasa.
• Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets or securities) or due to your contractual or fiduciary relationships.
• Our page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
• Our page is also not to be used to report phishing or criminal activity. Suspicious e-mails should be forwarded to [email protected]
• Americasa reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted that we deem to be criminal or fraudulent in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities. Privacy and Security Policies
With respect to content collected through our page, Americasa follows Facebook's privacy policy. Please note that when visiting any official Santander page, when applicable you are also subject to the terms and conditions of Santander’s privacy policy and Social Media Terms of Use, as well as Facebook’s terms of service and privacy policy.
