Claims and Litigation Management Alliance

06/24/2026

In a recent article, Bill Kanasky Jr., Ph.D., and Steve Wood, Ph.D., of Courtroom Sciences Inc. analyze the relationship between juror anger and compensatory damages and whether anger can influence award amounts more so than factors such as evidence strength and case presentation. Read more here ➡️ https://bit.ly/4oMQmAF

06/22/2026

Claims handling is about more than policies, investigations, and coverage decisions.

In a recent article, Alexandra Santo of Golden Bear Insurance Company explores the role emotional intelligence plays in modern claims handling, including how skills like empathy, self-awareness, and effective communication can help reduce conflict, build trust, and improve outcomes. Read more here ➡️ https://bit.ly/3Q5mdQw

Emotional intelligence for insurance professionals

06/19/2026

Ready to take your Claims Maxxing to the next level? CLM Claims College brings together claims professionals from across the industry for unparalleled education, networking, and professional development.

Enroll today ➡️ https://bit.ly/4uPmQML

06/19/2026

As we reflect on the significance of Juneteenth, we're highlighting this article on advancing Black leadership in insurance.

CLM's own Associate Editor, Angela Sabarese, shares insights from Nikki-Ann Thomson of Priderock Capital Partners and Regina Cedeno of Allied American USA on the importance of moving beyond good intentions to create equitable opportunities, foster inclusion, and build pathways to leadership for the next generation of industry professionals. Read more here ➡️ https://bit.ly/4vl1UOi

06/18/2026

With day two of our Focus Conference in Nashville officially wrapped, we're grateful for our sponsors, speakers, attendees, and organizers who made this event possible.

Thank you to everyone who contributed to an outstanding event. We look forward to continuing the discussions and building on the momentum generated this week.

06/18/2026

There's still time to secure your early bird discount for the premier event where construction insurance and risk management insiders come together to tackle industry challenges. Register for the CLM Construction Conference by July 19 to save ➡️ https://bit.ly/3Q7NrFQ

06/17/2026

We're back in Nashville, this time its our Focus Conference for networking, collaboration, and fresh perspectives shaping the future of claims and litigation management. Thank you to the sponsors, speakers, and attendees who contributed their insights and experiences throughout the event.

06/16/2026

There's still time to meet the session proposal deadline for our December Focus Conference & Holiday Party. We'll be in Chicago on December 3 and we'd love to showcase your insights and content. Submit your proposal by Friday, July 3 at 11:59pm ET ➡️ https://bit.ly/4eENVNR

06/15/2026

In a recent article, Frank Ramos, partner at Goldberg Segalla LLP, explores the growing challenges AI-powered products pose for product liability litigation, specifically what happens when a product causes harm, but no one can fully explain how the algorithm made its decision. Read more here ➡️ https://bit.ly/4ax9v3M

Defending AI-embedded products when the algorithm cannot explain itself

06/14/2026