Diana Collins, Eastern Insuring Agency

Diana Collins, Eastern Insuring Agency With 23 years of experience, Diana helps friends, family, and neighbors protect what matters most. Insurance in personal line and commercial lines.

From home and auto to the outdoor adventures that define life in the North Country, she’s here to make insurance simple and personal.

Teach Your Child L-R-LThis one speaks directly to parents.LEFT. RIGHT. LEFT.Three words worth practicing with your child...
09/09/2026

Teach Your Child L-R-L

This one speaks directly to parents.

LEFT. RIGHT. LEFT.

Three words worth practicing with your child.

NYS recommends teaching children to look left, right and left again before crossing and to use crosswalks/intersections.

Don't just tell them. Practice it with them.

Insurance Translation: Because insurance has its own language. 📖You shouldn't need an insurance license to understand th...
09/09/2026

Insurance Translation: Because insurance has its own language. 📖

You shouldn't need an insurance license to understand the policy you're paying for.

So today, we're translating a few words you'll see all the time:

DEDUCTIBLE

The amount you're responsible for before your insurance pays on a covered loss, subject to your policy terms.

LIABILITY

Coverage that can help when you're legally responsible for injury to someone else or damage to their property.

COVERAGE LIMIT

The maximum amount the policy will pay for a particular coverage, subject to the policy terms.

EXCLUSION

Something the policy specifically says it doesn't cover.

ENDORSEMENT

A change or addition to the standard policy that can add, remove or modify coverage.

Here's why knowing these words matters:

“I have insurance” and “I'm covered for this” aren't necessarily the same statement.

Your limits matter. Your deductibles matter. Your endorsements matter. And yes—the exclusions matter too.

You don't need to become an insurance expert.

That's our job.

But you should understand enough about your own policy to know which questions to ask.
What's an insurance term you've heard but never really understood?

Drop it below. 👇 We'll translate it.

Definitions are general educational explanations. Actual coverage is determined by your individual policy.

🏠 INSURANCE, TRANSLATED: DEDUCTIBLEYou know that insurance word you've heard approximately 4,372 times and probably nodd...
09/09/2026

🏠 INSURANCE, TRANSLATED: DEDUCTIBLE

You know that insurance word you've heard approximately 4,372 times and probably nodded along to?

Deductible.

In plain English: It's the amount you're responsible for when a covered claim is subject to a deductible, before your insurance pays its portion.

Here's where it gets more useful.

Say a covered loss causes $10,000 in damage to your home and your applicable deductible is $1,000.

You don't hand your insurance company $1,000.

Generally, that $1,000 is subtracted from the covered claim payment, leaving the insurer responsible for the remaining covered amount, subject to your policy terms.

But here's the part worth checking:

👉 Do you know what your deductible actually is?

Some homeowners policies can have different deductibles for certain types of losses, and deductibles may be a flat dollar amount or percentage depending on the policy.

So next time someone says “deductible”, no polite insurance nodding required. 😏

Pull out your policy and find yours.

Insurance has a language problem. We're fixing it four words at a time.

Coverage, deductibles and claim payments vary by policy, carrier and cause of loss.

The $12,000 Basement Question: Where did the water come from? 💧Imagine walking downstairs after a storm and finding seve...
09/08/2026

The $12,000 Basement Question: Where did the water come from? 💧

Imagine walking downstairs after a storm and finding several inches of water covering the basement floor.

Finished walls. Furniture. Furnace. Washer and dryer. Stored belongings.

Let's say the damage totals $12,000.

The first insurance question isn't necessarily:

“How much damage is there?”

It's:

“Where did the water come from?”

Because three basements can have very similar damage—and potentially very different coverage situations.

🌧️ Water rises outside and enters the basement.

That may be considered flood, which is generally not covered by a standard homeowners policy. Separate flood coverage may be needed.

🚽 Water or sewage backs up through a drain or sump system.

That's a water/sewer backup situation. Coverage may be available through an endorsement or additional coverage, depending on the policy.

🚰 A plumbing pipe suddenly bursts inside the house.

A standard homeowners policy may cover resulting water damage from a sudden and accidental plumbing event, subject to the policy's terms, exclusions and deductible.

Same basement. Same $12,000 damage. Three very different insurance conversations.

That's why saying “I have water coverage” doesn't really answer the question.

A better question for your agent:

“What types of water damage does my policy cover—and what doesn't it cover?”

Especially in New York, where heavy rain, spring thaw, aging infrastructure, lakes, rivers and frozen plumbing can all create very different water problems.

Coverage depends on the cause of loss and specific policy language. Flood, water backup and plumbing losses are not necessarily treated the same.

This is what small business looks like in New York.It's the restaurant owner there before the first customer arrives.The...
09/07/2026

This is what small business looks like in New York.

It's the restaurant owner there before the first customer arrives.

The contractor loading the truck while most people are still drinking their first cup of coffee.

The florist preparing Saturday's wedding on Friday night.

The pizzeria working through the dinner rush.

The shop owner doing inventory after the doors are locked.

The medical office keeping everything moving behind the scenes.

The family business where “day off” sometimes means answering emails from the couch.

And the employees who show up every day and help make all of it possible.

From Main Streets in Malone and Plattsburgh to Amsterdam and Carmel—and throughout communities across New York—small business doesn't always look glamorous.

It looks like work.

Today, that's what we're celebrating.

The owners. The employees. The tradespeople. The professionals. The makers. The servers. The crews. The families behind the businesses.

Happy Labor Day from Eastern Insuring Agency.

Tell us about a New York small business that deserves a shoutout today. 👇

SHARE THE ROAD WITH KIDSTHEY'RE SMALLER THAN YOUR BLIND SPOT.Visual: backpacked child approaching a crosswalk, seen from...
09/07/2026

SHARE THE ROAD WITH KIDS

THEY'RE SMALLER THAN YOUR BLIND SPOT.

Visual: backpacked child approaching a crosswalk, seen from a driver's perspective.

Back-to-school driving means looking twice.

NYS specifically warns that children and other pedestrians can disappear into vehicle blind spots and behind other cars or obstacles.

The Number That Should Stop You50,000.That's how many motorists NY DMV has estimated pass stopped school buses with flas...
09/06/2026

The Number That Should Stop You
50,000.

That's how many motorists NY DMV has estimated pass stopped school buses with flashing red lights each day statewide.

50,000 opportunities to do better.

See the bus. See the lights. Think about the child. Stop.

That feels very Eastern: advocacy rather than selling.

What lives outside your house? 🏡Not who. What.Take a walk around your property this weekend.You might find:🏠 A detached ...
09/05/2026

What lives outside your house? 🏡

Not who. What.

Take a walk around your property this weekend.

You might find:

🏠 A detached garage
🛠️ A shed full of tools
🌊 A dock at the lake
🏊 A pool
🚜 Lawn or outdoor equipment
🚧 Fencing

🔥 Maybe even a gazebo, outdoor kitchen or other structure you've added over the years
We tend to think about homeowners insurance as protecting the house.

But your property doesn't end at the front door.

Some detached structures may fall under Other Structures coverage, while pools, docks, certain equipment and other property can raise completely different coverage and liability questions.

Exactly how they're covered depends on the policy and how they're used.

And that's the important part:

Your insurance agent can't ask about something they don't know exists.

Added a shed? Built a fence? Installed a pool? Bought expensive equipment? Added a dock to the lake house?

Put this on your weekend list:

Walk outside. Look around. Ask yourself: “Does my insurance know that's there?”

You may be surprised by what you've added since your policy was originally written.

Coverage for structures, equipment, pools, docks and other property varies by policy, carrier and use.

The Labor Day Road Trip Test 🚗🗽You're three hours from home.Maybe you're driving from Plattsburgh to Albany. Syracuse to...
09/04/2026

The Labor Day Road Trip Test 🚗🗽

You're three hours from home.

Maybe you're driving from Plattsburgh to Albany. Syracuse to the Adirondacks. Rochester to the Catskills. Or heading home after one last long weekend at the lake.

Then…

CRASH.

Everyone's okay—but your car isn't.

Now what?

Being hours from home doesn't mean your auto insurance stops working. But an accident away from home can introduce questions you may not have thought about:

🚗 Can the vehicle still be driven?
🔧 Where can it be repaired?
🚙 Do you have rental reimbursement coverage?
🛻 Does your policy include towing or roadside assistance?
💵 What's your collision deductible?

And here's one people often overlook:

How are you getting home?

Rental reimbursement and roadside assistance aren't automatically included with every auto policy, and limits can vary.

Before the Labor Day road trip, take five minutes and look at your policy.

You don't need to memorize it.

Just know who to call and what coverage you actually have if your weekend takes an unexpected detour.

Coverage, limits and deductibles vary by policy and carrier.

New Driver QuizYOU'RE DRIVING TO SCHOOL.THE BUS AHEAD FLASHES RED.What do you do?A. Carefully drive around itB. Stop and...
09/04/2026

New Driver Quiz

YOU'RE DRIVING TO SCHOOL.

THE BUS AHEAD FLASHES RED.

What do you do?

A. Carefully drive around it
B. Stop and wait
C. Stop only if you see a child
D. Follow whatever the car ahead does

➡️ Answer: B. STOP.

This could become a recurring campaign format:

WOULD YOU PASS THE NYS DRIVER TEST?

That's highly shareable and ties beautifully into teens preparing for Driver Ed.

Address

7 Rockland Street
Malone, NY
12953

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+15185943935

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