Headquartered in Laurel, Md., Tower Federal Credit Union provides a full array of financial products and services and serves over 220,000 members worldwide. We serve our local-area members with 12 branches in Anne Arundel, Baltimore, Howard and Prince George's counties and four branches at Fort Meade, as well as online services at towerfcu.org. Members can access their accounts at over 30,000 surc
harge-free ATMs nationwide. Tower strives to provide prompt replies to posts to our page. Members of our staff will be monitoring this page during regular business hours, Monday-Friday 8:00am-4:30pm. When appropriate, we will either respond to your question, issue, or comment publicly, or we will contact you directly within one business day Monday through Friday, and by the next business day during the weekend. Social Media Guidelines (As posted January 7, 2020)
TOWER FEDERAL CREDIT UNION·
We want to advise all visitors to our online presences of the guidelines we utilize when moderating activities on Credit Union-run groups and/or pages:
Comments and conversations are accepted and encouraged! We want to hear from our members and neighbors. Discussion boards and pages will be monitored on a daily basis by members of the Credit Union’s staff who will, when appropriate, contribute to the conversation. While we strive for everyone to think only the best of our institution, we understand that some visitors may wish to use the space for complaints or other issues. We ask that you refrain from using profane or off-color language; and that you keep the comments constructive in nature. Comments containing unsavory language, or which are considered inflammatory or off-topic, will be removed immediately. Protect yourself. When posting information or questions, or sending a message to Credit Union staff, NEVER include private information (e.g. your account number, Social Security number, etc). Time-sensitive requests, such as lost debit card requests, will not be accepted through our page. Comments containing non-public personal information about any member will be removed immediately. Protect our employees. Whether you have a complaint or compliment, to protect their privacy we request you refrain from using staff member names in your comments. Comments containing employee names or other identifying information will be removed. If you want to send a compliment, complaint or comment about a specific employee, please send an e-mail to [email protected]. Don’t be surprised if you hear from us! Members of our staff will be monitoring our social networking pages during regular business hours. When appropriate, we will either respond to your question, issue or comment publicly, or we will contact you directly through the network’s mail system, within one business day. HOWEVER, we will never ask you to verify your personal or account information via e-mail, text message or telephone call. Do not provide any personal information (including, but not limited to, date of birth, credit or debit card number, PIN, card expiration date, or other card related information, Social Security number or driver’s license number) to anyone unless you have initiated the contact with the Credit Union representative. Please note that the hours listed here are for the Laurel Branch. For a complete list of branch hours, please go to towerfcu.org/bank/branch-locations/ .
