10/23/2026
Robert came out of the bigger end of this industry, which is where he learned what actually goes wrong.
There is a difference between knowing insurance and knowing what happens when insurance gets tested. You learn the second one by being on the inside when it happens to a lot of people at once.
So the education thing here is not a marketing angle. When you have seen how a claim gets denied over a disclosure nobody thought mattered, you stop selling policies and start explaining them.
A customer wrote that Robert walked them through hurdles other brokers could not or would not. Another wrote that he took the time to do things the right way. Another said he never once pushed toward the option that would have paid us more.
He also has a rubber chicken on his desk. Both things are true.