06/29/2026
We are there for you on the worst days of your life.
We are there for you on the worst days of your life. At Gordon Tower Insurance we are therapists, we are grief counselors, we are divorce sympathizers, we are child advocates, we are teachers we have cried with you when you have lost a child, a parent or a spouse. We are your best friend in times of trouble..
We are fierce protectors of your family’s most intimate information and guard the details with our hearts. We know everything about you. We have all your personal data. We pray for you. We pray collectively for our entire book of business when extreme weather hits, which is way more often than it used to be.
Our relationships w all our extremely loyal clients has evolved to be much more personal than they used to be prior to the pandemic 6 years ago, in 2020. When our clients’ businesses were shut down. When everyone had to shelter in place. Our clients suffered from terrible isolation and loneliness. We were here for all of them. We came to the office every day (we were exempt from the shut down – Thank God!). We answered our phones. We were a lifeline to many. We had 3 clients tragically die of Covid.
At Gordon Tower Insurance, we have been there for the long, long haul. Some clients Michael wrote back in 1988 when he was first at Allstate - and we still have them on our book of business -almost 39 years now. We have 3 generations of many of our client families. We are far more than salespeople. An insurance agent's job isn't just to sell insurance policies - it's to be there on the worst days of your life, when they occur. And we have been there for our clients through the good, the bad and the ugly (1 of our favorite Clint Eastwood movies lol).
Our knowledge is your best protection is our Gordon Tower Insurance mission statement. And we spend a lot of time educating our clients on insurance. It perfectly captures our philosophy on the importance of insurance knowledge. We embrace the insurance industry shift from pushing products to our mantra of first and foremost at Gordon Tower Insurance of offering security and peace of mind through proper insurance coverage. Because this sentiment is at the heart of our noble profession, we embrace it more than ever.
Some of our clients are very needy. Sometimes we can’t get them off the phone. Lol! They want our opinions. They care about us too. They want to chit chat. I really enjoy our conversations. They make my day. And I go home most nights feeling very fulfilled and know that I make a difference in people’s lives. What more noble occupation could you want?!
The old adage "Insurance is the only product sold that nobody wants to buy, but everyone is glad to have when the worst happens." , "Insurance agents are your best friends when it's time to cash in on a claim, and your least favorite friend when it's time to pay the high premium that has kept you safe." We do suffer a lot of the disrespect we endure from outsiders that just don’t get it. Insurance and Insurance Agents as a whole get a bad rap many times. Michael and I are friends with a lot of Insurance Agents, and we can attest they are really good people. I know there are some really bad ones out there though, like any profession.
The most important part of being Insurance Agents is being there to take care of families when they need it most. It takes expertise, patience, endurance, and clear communication. As Insurance Agents we handle emotional breakdowns, solve inter-family conflicts, navigate through clients divorces, loss of a child, su***de, tragic crashes, premature death and losing elderly clients to death - often listening to tragic stories, giving life advice, calming down anxiety, offering love and support, talk it through w/you, offering hope in a shattered world. We educate and we make a complex and overwhelming process feel understandable. We try to make difficult processes feel seamless.
At Gordon Tower Insurance, we focus on building trust and demonstrating empathy. A kind word goes a long way. It’s a powerful reminder that insurance matters most when you need it. The most important part of being an Insurance Agent is putting the customer's interests first, ensuring they feel valued and cared for.
We as Insurance Agents are not only your best friend but also your therapist, this shows you the deeply emotional and very personal role that we as Insurance Agents play in guiding our insurance clients through life’s major challenges and ups and downs.
We use our incredible sense of humor, our honest and true hearts, and our strong relationships with our clients to get us through our day. Our clients at Gordon Tower Insurance are why we come to work every day and enjoy our jobs with how difficult the insurance industry is anymore. We send hundreds of handwritten, handmade cards to our clients and friends every year, to foster encouragement and inspire hope and uplift our clients spirits.
"If I had my way, I would write the word 'insure' upon the blotting book of every person and upon the public manifest of every man of business, because I am convinced that for sacrifices which are inconceivably small, families can be secured against catastrophes which would otherwise smash them up forever." -by Winston Churchill
by Mary L Bodnar 6/27/26
