10/21/2017
This is why I love my company so much, when you receive an email like this:
Good morning,
Due to the devastation in the counties impacted by the wildfires, if any policyholders in the impacted counties are unable to work for 30 days or longer, they will be eligible for the layoff waiver as an exception. We will need the union or employer to confirm the individual was out of work for a minimum 30 day time period. Although it's not a qualified lay-off, we will use the employer/union confirmation on the lay-off form as the vehicle for approving the premium waiver. Please be sure in communicating this to the customers that you are clear on the 30 day minimum, as we aren't in a position to waive one month’s premium if policyholder is out of work for only a few days. The maximum number of months eligible for waiver is three.
In addition, Underwriting and Policy Issue will allow a 30 day extension for outstanding items and Customer Service will work with policyholders to avoid lapse of their policies. If you have a particular customer that needs assistance, please provide the details to the appropriate department for handling.
Below is a list of the counties/cities that have been identified as being impacted.
Napa County – contains the cities – Napa, Calistoga, American Canyon, Oakville, St. Helena, Yountville, Rutherford, Angwin, Deer Park, Moskowite Corner, Silverado Resort, Aetna Springs, Berryessa
Highlands, Capell Valley, Chiles Valley, Circle Oaks, Dry Creek, Gordon Valley, Lokoya, Los Carneros, Mt. Veeder, Pope Valley, Soda Canyon, Spanish Flat, Vichy
Springs
Sonoma County – contains the cities – Sonoma, Sebastopol, Guerneville, Bodega, Valley Ford, Santa Rosa, Rohnert Park, Cloverdale, Jenner, Duncan Milles, Petaluma, Windsor, Kenwood, The Sea Ranch,
Rio Nido, Healdsburg, Cotati, Geyserville, Cazadero, Annapolis, Salmon Creek, Fulton, Bloomfield, Bodega Bay, Forestville, Fort Ross, Freestone, Glen Ellen, Graton,
Monte Rio, Occidental, Pengrove, Roseland, The Springs, Timber Cove
Lake County – contains the cities – Clearlake, Lakeport, Clearlake Riviera, Clearlake Oaks, Cobb, Hidden Valley Lake, Kelseyville, Lower Lake, Lucerne, Middletown, Nice, North Lakeport, Soda Bay, Spring
Valley, Upper Lake, Finley, Glenhaven, Loch Lomond, Parramore Springs, Whispering Pines, Robinson Rancheria, Big Valley Rancheria, Upper Lake Rancheria,
Sulphur Bank Rancheria, Middletown Rancheria
Solano County – contains the cities – Fairfield, Benicia, Rockville, Vallejo, Dixon, Allendale, Vacaville, Rio Vista, Suisun City, Birds Landing, Elmira
Nevada County – contains the cities – Nevada City, North San Juan, San Juan Ridge, Kingvale, Snow Tent, Grass Valley, Soda Springs, Yuba Pass, truckee, Floriston, Blue Tent, Washington, Graniteville,
Donner, Dark Horse, Lake of the Pines, Peardale, Alta Sierra, Cedar Ridge, Chicago Park, Norden, Penn Valley, Rough and Ready, Smartville
Yuba County – contains the cities – Marysville, Smartville, Rackerby, Wheatland, Camptonville, New York Flat, Plumas Lake, Dobbis, Browns Valley, Brownsville, Challenge, Olivehurst, Oregon House,
Strawberry Valley
Butte County – contains the cities – Chico, Biggs, Bangor, Stirling City,Oroville, Berry Creek, Richvale, Clipper Mills, Paradise, Forest Ranch, Butte Meadows, Yankee Hill, Gridley, Forbestown,Cohasset,
Honcut, Nord, Cherokee
Mendocino County – contains the cities – Uklah, Gualala, Little River, Philo, Calpella, Fort Bragg, Hopland, Albion, Leggett, Westport, Willits, Redwood Valley, Caspar, Comptche, Cleone, Point Arena,
Boonville, Potter Valley, Manchester, Brooktrails, Mendocino, Nevarro, Piercy, Talmage, Yorkville, Laytonville, Branscomb, Covelo, Dos Rios, Elk
Orange County – contains the cities – Irvine, Orange, Fullerton, Garden Grove, Brea, Anaheim, Huntington Beach, Tustin, Lake Forest, Fountain Valley, Newport Beach, Costa Mesa, Mission Viejo, Dana
Point, Yorba Linda, Santa Ana, Laguna Beach, San Clemente, Laguna Niguel, Aliso Viejo, Buena Park, Seal Beach, La Habra, La Palma, San Juan Capistrano, Cypress,
Los Alamitos, Villa Park, Westminister, Rancho Santa Margarita, Stanton, Laguna Hills, Placentia, Laguna Woods, Anaheim Island
AIL will be monitoring the recovery of the area and provide policy updates as needed. We are praying for everyone impacted.
Debbie Gamble ~ Sr Vice President ~ American Income Life ~ 254.761.6672
