What are the opening hours?

Monday 9am - 11:30am 12pm - 5pm Tuesday 9am - 11:30am 12pm - 5pm Wednesday 9am - 11:30am 12pm - 5pm Thursday 9am - 11:30am 12pm - 5pm Friday 9am - 11:30am 12pm - 5pm

Valley Creek Insurance Group

Home
United States
Knoxville, TN
Valley Creek Insurance Group

Valley Creek Insurance Group: Your trusted independent agency in East TN! Offering tailored coverage for Auto, Home, Business, & Life Insurance.

We work for YOU to find the best value & protection. We are an Independent agency within Knoxville TN that works with multiple insurance carriers so , we have the ability to assist with getting you the best rate within our agency. We work with Commercial Insurance such as, Businessowners Policies, Workers Compensation, Commercial Auto, & General Liability. We also service Personal Lines Insurance with Auto, Motorcycle, Boat, & Home.

06/18/2026

❓ We've received a few questions about our upcoming office transition, so we wanted to answer some of the most common ones.

✅ Can I still make payments?

Yes. You may continue to make payments directly with us by phone, online, or by mailing a check or money order to your carrier. Beginning June 29, 2026, we will no longer be able to accept walk-in payments, cash payments, or payments mailed to our office.

✅ Can I still call, text, or email?

Absolutely! Our phone numbers, email addresses, and office hours are not changing.

✅ Can I still get quotes, make policy changes, request ID cards, or get help with a claim?

Yes! We will continue providing the same service and support you've always received.

✅ Can I still meet with someone in person?

Yes. In-person appointments may be available when needed. Appointments must be scheduled at least 24 hours in advance and are subject to availability.

❓ Have more questions?

View our FAQ page:
https://docs.google.com/document/d/1hr1ojSynN8yVt4_dOvpANhVUiTXKEBvgubDpoNCAM2Y/edit?usp=sharing

📞 865-371-8001
📱 Text: 423-537-6542
📧 [email protected]

Same Team • Same Service • Same Contact Information

06/16/2026

Valley Creek Insurance Group will be closed on Friday, June 19th, 2026, in observance of Juneteenth. We will reopen on Monday, June 22nd, at 9:00 AM EST.

If you need immediate assistance during our closure, please refer to your carrier's contact information using our after-hours contact sheet available on www.myvcig.com

As we recognize and celebrate Juneteenth, we honor the end of slavery in the United States and reflect on the values of freedom, resilience, and progress.

We wish everyone a safe, meaningful, and enjoyable holiday.

06/11/2026

📢 Important Update from Valley Creek Insurance Group

We wanted to let our clients know about an upcoming change.

Effective June 29, 2026, Valley Creek Insurance Group will no longer maintain a physical office location for client visits. Our team will continue serving clients by phone, text, email, and online.

While our office location is changing, everything else remains the same:

✅ The same team will continue to assist you
✅ Your insurance policies and coverage are not changing
✅ Our phone numbers, email addresses, and website remain the same
✅ Our office hours remain Monday–Friday, 9:00 AM – 5:00 PM ET

Please note that after June 29, we will no longer be able to accept walk-in visits, cash payments, or payments mailed to our office.

We have created a Frequently Asked Questions page to help answer common questions about this transition:

📄 FAQ: https://docs.google.com/document/d/1hr1ojSynN8yVt4_dOvpANhVUiTXKEBvgubDpoNCAM2Y/edit?usp=sharing

Thank you for your continued trust and support. We look forward to continuing to serve your insurance needs by phone, text, email, and online.

📞 865-371-8001
📱 Text: 423-537-6542
📧 [email protected]

Same Team • Same Service • Same Contact Information

05/20/2026

Valley Creek Insurance Group Holiday Closure

In observance of Memorial Day, our office will be closed Monday, May 25th, 2026. We will reopen on Tuesday, May 26th at 9:00 AM EST.

For immediate assistance during this time, you can access your carrier’s contact information through our after-hours contact sheet using www.myvcig.com

As we honor and remember the brave men and women who made the ultimate sacrifice in service to our country, we wish everyone a safe Memorial Day.

04/27/2026

We wanted to share a quick update regarding our office availability.

Effective May 1, 2026, our in-office hours will be:

Monday, Tuesday, Thursday, Friday: 9:00 AM – 5:00 PM Eastern Time (8:00 AM – 4:00 PM Central Time)
Wednesday: Closed for in-office visits
Daily Lunch Closure: 11:30 AM – 12:00 PM Eastern Time (10:30 AM – 11:00 AM Central Time)

While our office will be closed on Wednesdays, our team will continue working remotely and remains fully available to assist you by phone, text, and email during our normal business hours of 9:00 AM – 5:00 PM Eastern Time (8:00 AM – 4:00 PM Central Time), Monday through Friday.

We appreciate your continued trust and look forward to continuing to serve you.

03/27/2026

In observance of Good Friday, our office will be closed on Friday, April 3rd, 2026. We will reopen on Monday, April 6th at 9:00 AM EST.

For immediate assistance during this time, you can access your carrier’s contact information through our after-hours contact sheet: https://rpst.cc/J45NLH

We wish everyone a safe and meaningful Good Friday.

01/01/2026

Happy New Year! ✨
Here’s to a fresh start, new goals, and a great year ahead.
We’re grateful for the opportunity to serve our clients and community — cheers to 2026!

12/31/2025

As we close out the year, we want to say thank you for trusting Valley Creek Insurance Group with your protection and peace of mind.
Wishing you a safe, joyful, and hope-filled New Year’s Eve!

12/29/2025

Holiday Office Hours – New Year’s Week

As we wrap up 2025, here are our office hours for New Year’s week.

Valley Creek Insurance Group Holiday Schedule:

Monday, December 29 – Open 9:00 AM–5:00 PM
Tuesday, December 30 – Open 9:00 AM–5:00 PM
Wednesday, December 31 – Open 9:00 AM - 1:00 PM
Thursday, January 1 – Closed for New Year’s Day
Friday, January 2 – Open 9:00 AM–5:00 PM

If you need assistance while we’re away, you can reach us online at www.myvcig.com
or through the Valley Creek Insurance Group app. You may also use the QR code posted on our office door for payment and claims assistance.

Wishing you a safe, happy, and hopeful New Year!

12/25/2025

Merry Christmas from our Valley Creek family to yours! 🎄
We hope today brings you joy, rest, and moments with the people who matter most.
Thank you for being part of our community — we are grateful for you.

Address

10421 Hickory Path Way Suite 101
Knoxville, TN
37922

Opening Hours

Monday	9am - 11:30am
	12pm - 5pm
Tuesday	9am - 11:30am
	12pm - 5pm
Wednesday	9am - 11:30am
	12pm - 5pm
Thursday	9am - 11:30am
	12pm - 5pm
Friday	9am - 11:30am
	12pm - 5pm

Telephone

+18653718001

Website

https://www.valleycreekinsurancegroup.com/

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