Kerr County Federal Credit Union

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Kerr County Federal Credit Union Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Kerr County Federal Credit Union, Bank, 3700 Memorial Boulevard, Kerrville, TX.

09/21/2026

Member Service Update

We are happy to share that Online Banking is now available and members should be able to log in and access their accounts.

We know this outage has been frustrating, and we sincerely appreciate the patience, understanding, and support our members have shown throughout this process.

If you experience any issues logging in, please try again after a few minutes or contact us for assistance. Our team is ready to help.

Please note that we continue to monitor systems closely as services are restored and stabilized.

Thank you again for your patience and for trusting Kerrville Federal Credit Union. We are grateful for the opportunity to serve you.

09/18/2026

Member Service Update

We are pleased to share that our core banking system is back up and running.

ACH transactions have been posted, and our team is currently working to post the transactions that were processed manually during the outage. We expect all manually processed transactions to be posted today.

Our core processing provider continues to work on restoring online and mobile banking services. We will notify our members as soon as those services are available.

We sincerely appreciate your patience, understanding, and continued support while our team worked through this disruption. We also want to thank our dedicated employees for their hard work and commitment to serving our members throughout the outage.

Thank you for being a valued member of Kerr County FCU.

09/18/2026

Member Service Update

Good morning. We want to provide another update and let our members know that we have not forgotten about you.

We received an update from our core processing provider this morning indicating that their plan is to release all affected credit union core processing environments today. While we have not been provided a specific time for our credit union’s restoration, this is the most encouraging update we have received so far, and we are hopeful that our core processing system will be restored today.

Please note that the restoration of our core processing system does not necessarily mean online banking and mobile banking services will be immediately available. Those services are expected to be restored after core processing systems are back online.

We understand that many members were expecting payroll, retirement, Social Security, and other direct deposits today. We want you to know that we are committed to taking care of our members during this outage.

✅ Your accounts and member information remain secure.
✅ Our branches remain open and operating under manual procedures.
✅ We are honoring direct deposits received today and will make funds available to our members.
✅ Previously scheduled ACH payments are expected to continue processing and be presented to merchants as scheduled.

Because much of this process is being completed manually, transactions may take longer than normal. We ask for your patience and understanding as our staff works through each member request as quickly and accurately as possible.

If you are expecting a direct deposit or have an immediate financial need, please contact or visit your local branch. Our team is here to help.

We know this situation has been frustrating, and we sincerely apologize for the inconvenience.

09/17/2026

Member Service Update

We know many of you are frustrated, concerned, and looking for answers. We want to provide the most transparent update possible based on the information we have received today.

Earlier today, our leadership team participated in another update with our core processing provider. Recovery efforts continue around the clock following a significant infrastructure failure affecting multiple credit unions. We have been assured that this is not a data breach or security incident, and member information has not been compromised.

At this time, there is still no firm restoration timeline, although there is hope that service may be restored within the next 18–24 hours. We do not want to set expectations that may change, and we will continue to share updates as we receive them.

What we can tell you:

✅ Your accounts and member information remain secure.
✅ Our branches remain open and serving members using manual procedures.
✅ We are working individually with members who have immediate financial needs.
✅ Direct deposits will be posted as soon as systems are restored.
✅ ACH payments and debits that were previously scheduled are expected to continue processing and be presented to merchants as scheduled.

We understand many members are concerned about upcoming payroll deposits, retirement income, Social Security benefits, and other recurring deposits. If you are expecting a deposit and need assistance, please contact your local branch so we can discuss available options.

We sincerely apologize for the inconvenience and frustration this situation has caused.

09/16/2026

We know you have questions, and we want to make sure you receive the most accurate information possible.

Because every member’s situation may be different, we encourage you to contact our Member Services team during regular business hours with any questions regarding your account or how the current service interruption may affect you.

Our team will be happy to address your specific questions and provide the most up-to-date information available.

We appreciate your continued patience and understanding as we work through this together.

09/16/2026

Member Update

Restoration efforts are ongoing, with priority being given to restoring core banking systems for all affected credit unions before digital services are brought back online.

We want to assure you that there has been no security breach, and your information remains secure.

Progress has been made toward restoring services; however, we have not yet been provided with an estimated time for full restoration. We are closely monitoring updates and will share additional information as it becomes available.

Thank you for your patience and continued trust in Kerr County FCU.

09/16/2026

We’re aware of the outage affecting our systems today and want to keep our members informed.

A nationwide issue with our core processing provider is currently affecting multiple credit unions, including Kerr County Federal Credit Union. Services such as online banking, debit cards, ATM transactions, and account access may be unavailable or intermittent while the issue is being resolved.

Our staff remains available to assist members in person and by phone, and we are continuing to accept deposits while following manual processing procedures.

We know this is inconvenient and frustrating, and we appreciate the patience and grace our members have shown us. We are receiving regular updates from our provider and will post new information as soon as it becomes available.

Thank you for trusting us. We’ll get through this together.

08/24/2026

IMPORTANT MEMBER SECURITY NOTICE

Kerr County Federal Credit Union wants to remind our members to remain alert for suspicious phone calls claiming to be from Kerr County Federal Credit Union.

KCFCU will never call you and ask you to provide personal or sensitive account information over the phone.

If you receive a phone call claiming to be from KCFCU and are asked to provide personal, account, or other sensitive information, do not provide the information. Hang up immediately.

To verify the call or make sure your account is secure, please contact KCFCU directly at 830-896-6800 or visit any KCFCU branch.

Even if a call appears to come from a familiar or local number, please use caution. Caller ID information can be manipulated to make a fraudulent call appear legitimate.

When in doubt, hang up and contact KCFCU directly.

We appreciate your help in keeping your accounts and personal information secure.

01/23/2026

WEATHER ADVISORY
Due to the potential for winter weather expected tonight and continuing into Monday, we want to ensure the safety of our employees and members.

SATURDAY:
Drive-thru services only, weather permitting

MONDAY:
Lobbies and Drive-thru are expected to open at 10:00 am, weather permitting.

Please continue to monitor our website and Facebook for updates. Thank you for your understanding, and please stay safe.

Address

3700 Memorial Boulevard
Kerrville, TX
78028

Opening Hours

Monday 7:30am - 5:30pm
Tuesday 7:30am - 5:30pm
Wednesday 7:30am - 5:30pm
Thursday 7:30am - 5:30pm
Friday 7:30am - 5:30pm
Saturday 9am - 12pm

Telephone

+18308966800

Website

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