09/17/2026
Dear Valued Member,
We want to share an update regarding the service interruption that has affected some of our banking systems.
First and most importantly, your money is safe and your personal information remains secure. The issue is not related to a cyberattack, fraud event, or data breach.
We know many of you rely on us every day to access your accounts, receive direct deposits, pay bills, and manage your finances. We understand how frustrating and concerning this situation is, and we want you to know that we are working closely with our core processing provider, Sharetec, to restore services as quickly and safely as possible.
What Happened?
Our core banking provider experienced a significant infrastructure failure at the data center that hosts their systems. The issue was caused by equipment damage following a cooling system failure at the facility.
While this has affected the availability of certain services, the recovery effort is focused on preserving the accuracy and integrity of member account information. In other words, the priority is making sure your account information is correct when systems are restored.
Where Things Stand Today
We received encouraging news today from Sharetec.
Their teams working around the clock and have now moved from preparation into active restoration. Core banking systems are being restored, additional infrastructure has been brought online, and recovery efforts are progressing.
Restoration will occur in phases, with systems being carefully brought back online and validated before service is restored. While progress is being made, Sharetec has advised that recovery efforts will continue and that they do not yet have a confirmed timeframe for full restoration.
